Member Services Representative - SE Michigan
Company: Michigan Milk Producers Association
Location: Novi
Posted on: May 4, 2024
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Job Description:
About Us: The Michigan Milk Producers Association (MMPA) -
established in 1916 - is a dairy farmer-owned and operated milk
marketing cooperative and dairy processor. As the 10th largest
dairy cooperative in the U.S., MMPA serves dairy farmers throughout
Michigan, Wisconsin, Ohio, and Indiana, employing approximately 625
people in four states. In addition to a cheese plant in Indiana
called the Middlebury Cheese Company, and a dairy product plant in
Ohio called Superior Dairy, MMPA operates two SQF Level 3 dairy
ingredient plants in Michigan. Products made at MMPA's plants
include fluid milk, cheese, ultra-filtered milk, ice cream, butter,
nonfat dry milk, cream, and condensed skim milk.POSITION SUMMARYThe
Member Services Representative ensures the marketability of
members' milk by providing integrated services and value-added
programs to include animal care education, equipment evaluation,
and farm operations. This role partners with member farms to
facilitate the production of high-quality Grade A milk and secures
new member farms capable of producing the highest quality milk and
operating with a strong commitment to animal welfare and
environmental stewardship.Why you'll love working here:Competitive
salaryHealth and wellness benefits with medical coverage through
Blue Cross Blue Shield, including mental health benefitsDisability
insurancePaid time offRetirement including 401k with employer
contributionsPersonal and professional growth opportunitiesEmployee
appreciation events and recognition awardsEmployee wellness
initiativesEmployee feedback and suggestion forums This position
provides a company vehicle RESPONSIBILITIESProvide animal care
guidelines and conduct on-farm audits to ensure the integrity of
the animal care program at each assigned farm to support milk
quality and environmental goalsCoach members in methods to reduce
environmental footprint and drive sustainability effortsImplement
equipment evaluation program at member farms to support milk
quality and operational efficiencyProvide value-added service to
members including resolving quality issues, addressing
non-compliance, and assisting with implementation of improvements
to drive each member farm's successSecure new member farms by
educating farmers about the benefits offered by MMPAMaintain
positive relationships with haulers and customers through route and
hauler auditsEncourage participation in educational opportunities
for membersRecommend products and services to meet each member's
unique needs based on thorough knowledge of all MMPA member
products and servicesManage member records and other related data
in a timely mannerFrequent travel within assigned territory
(approximately > 80% of the time)EDUCATION &
EXPERIENCEBachelor's Degree in Biological Sciences or related
fieldAgricultural or related experienceAbility to work
independently Excellent verbal communication and/or interpersonal
skillsStrong problem solving and consultative skillsProven track
record in working with a team to address regional issuesExcellent
practical learning skillsExpected to reside in the assigned
territoryProficient in Outlook and Microsoft Office suite: Word,
Excel, and PowerPointTo perform this job successfully, an
individual must be able to perform each responsibility
satisfactorily. Reasonable accommodations may be made to enable
individuals with disabilities to perform the responsibilities.This
job description is not designed to contain a comprehensive list of
responsibilities that are required of the role. Responsibilities
may change at any time with or without notice.MMPA provides the
opportunity for meaningful work that makes a difference in the
dairy industry and in our communities. The diverse talents and
perspectives of our employees help us to meet the needs of our
member farms and the customers we serve.MMPA is an equal
opportunity employer.
Keywords: Michigan Milk Producers Association, Novi , Member Services Representative - SE Michigan, Sales , Novi, Michigan
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