Operations Admin IFA - S
Company: H&R Block
Location: Novi
Posted on: January 7, 2021
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Job Description:
Novi Pavilion
Novi
Michigan
What you'll do...
JOB SUMMARY:
Responsible for providing administrative support within a District
or Districts in the areas of operational support, ordering
supplies, hiring support and general administrative duties as
related to the district(s) offices operations.
DUTIES AND RESPONSIBILITIES:
Receives communication (written, telephone and electronic) from
offices who have a concern or a need around supplies, facilities or
support. Documents nature of problem, researches solutions, and
resolves issues or escalates to DOC or DGM as needed. 50%
Reviews office supply inventory and places orders to meet the needs
of the office/district. .
Review and verify invoices and prepares payment for the DOC's
approval.
Other duties as assigned by the District Operations Coordinator or
in partnership with other managerial staff.
MINIMUM REQUIREMENTS:
Education:
Completion of a high school diploma or equivalent. Additional
course work in math is preferred.
Skills & Experience:
Minimum of one year of clerical or administrative experience.
Must have good reading and math skills in order to understand
information and effectively explain information to others.
Must have good verbal and written communication skills and
effectively communicate in person.
Computer skills
Understanding and previous use of a Windows-based computer system
and applications such as Microsoft Word, Excel, and Outlook.
Experience with Windows operating system.
A basic level knowledge of Microsoft Office Suite.
Ability to read, write, and clearly communicate in English and/or
other languages as required by the needs of the district.
Additional state and local requirements may apply.
PREFERRED QUALIFICATIONS:
Two to four years of experience as an H&R Block
associate.
What you'll bring to the team...
Education:
High school diploma or equivalent
Work Experience:
1-3 years Administrative experience
Customer service experience
Demonstrated decision making, analytical and problem-solving
skills.
Demonstrated organization, prioritization and project coordination
skills.
Effectively demonstrate oral, written, and interpersonal
communication skills. Ability to interact with all levels of
associates.
Ability to communicate clearly and calmly on the telephone, email
and chat and use effective customer service techniqueswith
associates who may be under stress.
Some experience, or ability to learn to support Microsoft operating
systems, networking connectivity, computer peripheral equipment,
software applications and remote tools.
Experience working with Windows Environment
About H&R Block...
We're here to live our purpose-to provide help and inspire
confidence in our clients and communities everywhere. We take our
work personally, because we know what it represents: Families and
homes. Livelihoods and lives.
We've been true to that purpose since brothers Henry and Richard
Bloch founded our company in 1955. Since then, we've grown to
approximately 12,000 tax offices throughout the United States and
around the world. When you join our team, you'll add to the
momentum of a forward-thinking company-one that defined an industry
and is now leading its transformation.
Job Family
Admin
Employee Type
Seasonal - Corporate
Keywords: H&R Block, Novi , Operations Admin IFA - S, Administration, Clerical , Novi, Michigan
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