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Front Office Team Lead

Company: HOPCo
Location: Novi
Posted on: January 5, 2022

Job Description:

AtThe CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:Competitive Health & Welfare BenefitsMonthly $43 stipend to use toward ancillary benefitsHSA with qualifying HDHP plans with company match401k plan after 6 months of service with company match (Part-time employees included)Employee Assistance Program that is available 24/7 to provide supportEmployee Appreciation DaysEmployee Wellness EventsQUALIFICATIONSThree years of working experience in a medical practice or clinic.Previous supervisory experience in a medical clinic setting is preferred.Must have working knowledge regarding medical insurance requirementsMust have excellent interpersonal and communication skills.Demonstrates an ability to generate creative and innovative approaches to solve problems.Must be customer service-focused.Knowledge of front office procedures and patient flow.Knowledge of clinic payment policies and procedures.ESSENTIAL FUNCTIONSIn consort with Physical Therapy Leadership, coach and lead all staff to instill the organization's mission, vision, and values through education, demonstration, huddles, and results.Responsible for front office staffing and assigning front office coverage. Travels to PT clinics to cover front office responsibilities when coverage is not available. Visits physical therapy clinics, as needed.Learn all front office duties to include check-in, check out, payment collection, verification of benefits, and authorizations.Assists PT clinics with daily work to ensure work is up to date and metrics are met.Assists the Physical Therapy Leadership with clinic operations and audits.Assists Physical Therapy Leadership with the supervision of all front office clinic staff and is the primary contact for all physical therapy front office staff.Interacts with patients and customers daily to resolve patient issues and concerns.Assists with the interviewing/hiring process for front office staff.In consort with the Physical Therapy Leadership, will train and orient new employees.Shall lead ongoing quality monitoring of competencies of staff and assist in training and educations of all staff.Works in close partnership with the PT scheduling department to ensure that all PT orders/referrals are addressed and completed.The Physical Therapy Front Office Lead is responsible for managing non-clinical patient flow and supporting functions.The CORE Instituteteam is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.#CORE

Keywords: HOPCo, Novi , Front Office Team Lead, Administration, Clerical , Novi, Michigan

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