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Principal Engineer, Electrical Customer Lead

Company: HARMAN
Location: Novi
Posted on: September 23, 2022

Job Description:

About the RoleThe Principal Engineer, System Customer Lead will be the primary customer contact and escalation path for the customer for all Engineering Project Issues.What You Will DoSingle point customer interface for an Engineering project and technical issuesMain electrical and software engineering interface between Harman Engineering and customerServe as the Technical Contact to customers for initial technical discussions to achieve fast customer response and maintain customer relationshipCreate and present problem-solving documents to the customer (5 Phase, Fishbone, Is/Is Not)Lead/Present first-level technical discussions during customer meetingsLead/coordinate Engineering disciplines to create custom presentations that are high quality and meet customer expectations (Technical, Project, Problem Solving)Coordinate engineering changes between Harman and customerWork with Harman Program Managers to establish Engineering deliverables/milestones required to meet timingWork with Resident Engineers to track progress in customer Engineering change system to meet deliverablesCoordinate between internal Harman Engineering departmentsOversees projects from a technical perspective and intervenes to ensure customer and internal requirements are metTrack internal software release status to ensure on-time delivery to the customerWork with global Hardware/Software/Mechanical/Systems/Test departments to manage project engineering risks to ensure on-time delivery to the customerSupports and facilitates resolutions of technical difficulties/problems e.g. by involving the appropriate subject matter experts.Lead Harman internal alignment meetings to ensure the voice of the customer is understood and consideredWhat You NeedBachelor's Degree in EngineeringAt least 12 years of Engineering experienceFamiliar with automotive electronics or embedded systems designWilling to work with a global team, good communicator to the customer and internal teamsDesign Engineering experience in Hardware or SoftwareAbility to create Structured Problem-Solving documents (8-D, 5- PHASE, Fault Tree Analysis, Fish Bone Analysis, Is/Is Not)Experience with Electronic components and AssembliesAbility to work autonomously and operate with limited guidance/supervisionWhat is Nice to HaveDesign experience in automotive electronicsExperience working at an automotive Tier 1.Master's degree in Electrical EngineeringExperience in Audio Amplifier designParticipation in or having led product launchesWhat Makes You EligibleBe willing to travel up to 2% of the timeBe willing to work in the office located in Novi, MI.Successfully complete a background investigation and drug screen as a condition of employmentWhat We Offer Access to employee discounts on world-class HARMAN/Samsung products (JBL, Harman Kardon, AKG, etc.)An inclusive and diverse work environment that fosters and encourages career development opportunitiesFlexible work schedule with a culture encouraging work life integration and collaboration in a global environmentOn-site opportunities to focus on personal well-being and development such as an onsite caf--, fitness center, weekly massage, fitness classes, and other onsite events promoted by our Employee resource groupsProfessional development opportunities through HARMAN University's business and leadership academiesInternal talent management leadership acceleration programs"Be Brilliant" employee recognition and rewards programScholarship programs for employee family membersPDN-9644fa56-6a80-4222-964c-c0a4fdf57dab

Keywords: HARMAN, Novi , Principal Engineer, Electrical Customer Lead, Education / Teaching , Novi, Michigan

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