Warranty Engineer Supervisor

Company: TREMEC
Location: Novi
Posted on: July 31, 2022

Job Description:

Lead warranty team and related activities for TREMEC high performance transmission products. The warranty team includes warranty engineers and technicians responsible for achievement of warranty improvement targets and customer warranty satisfaction.PRIMARY DUTIES AND RESPONSIBILITIES

• Support/Lead weekly warranty meeting with customer
• Prepare customer and internal presentations of warranty data and analysis
• Lead warranty engineers in root cause analysis and confirm corrective actions using problem solving methodologies
• Report status of root cause and corrective actions to customer
• Lead escalation meetings with cross functional team to resolve and close open items
• Daily review of warranty lab activity, progressing activities to closure
• Maintain organization and cleanliness of warranty lab area
• Coordinate priorities with warranty engineers and lab technician
• Monitor the effectiveness of corrective actions in the field
• Develop and implement, with support of multifunctional teams, sufficiency plans for product improvement.
• Utilize all available information to drive continuous improvement of productEDUCATION AND QUALIFICATIONS
  • Bachelors of Science degree in Mechanical or Electromechanical Engineering required
  • 8 years of experience in warranty, root cause analysis, and/or product engineering experience in driveline systems.SKILLS AND COMPETENCIES
    • Previous experience with customer portals such as eSupplier Connnect (FCA), Covisint, GM and Ford Supply Power.
    • Strong mechanical aptitude with knowledge of driveline systems and components
    • Experience working with product, manufacturing, and quality processes (design drawings, GD&T, hydraulic diagrams, manufacturing processes, DFMEA/PFMEA, control plans, etc)
    • Excellent problem-solving skills, especially with detailed problem analysis and resolution
    • Experience using problem solving methodologies including 8D, 5 phase, 5 whys, etc.
    • Proficient in MS Office; Word, Excel, PowerPoint
    • Good interpersonal skills to effectively communicate with people at all levels of the customer and within TREMECHighly collaborative, working effectively as part of a team and also able to work independentlyTRAVEL/WORK REQUIREMENTS
      • Estimated limited or no travel and ability to work occasional non-traditional business hours to support project as required.

Keywords: TREMEC, Novi , Warranty Engineer Supervisor, Engineering , Novi, Michigan