Warranty Engineer Supervisor
Company: TREMEC
Location: Novi
Posted on: July 31, 2022
Job Description:
Lead warranty team and related activities for TREMEC high
performance transmission products. The warranty team includes
warranty engineers and technicians responsible for achievement of
warranty improvement targets and customer warranty
satisfaction.PRIMARY DUTIES AND RESPONSIBILITIES
- Support/Lead weekly warranty meeting with customer
- Prepare customer and internal presentations of warranty data
and analysis
- Lead warranty engineers in root cause analysis and confirm
corrective actions using problem solving methodologies
- Report status of root cause and corrective actions to
customer
- Lead escalation meetings with cross functional team to resolve
and close open items
- Daily review of warranty lab activity, progressing activities
to closure
- Maintain organization and cleanliness of warranty lab area
- Coordinate priorities with warranty engineers and lab
technician
- Monitor the effectiveness of corrective actions in the
field
- Develop and implement, with support of multifunctional teams,
sufficiency plans for product improvement.
- Utilize all available information to drive continuous
improvement of productEDUCATION AND QUALIFICATIONS
- Bachelors of Science degree in Mechanical or Electromechanical
Engineering required
- 8 years of experience in warranty, root cause analysis, and/or
product engineering experience in driveline systems.SKILLS AND
COMPETENCIES
- Previous experience with customer portals such as eSupplier
Connnect (FCA), Covisint, GM and Ford Supply Power.
- Strong mechanical aptitude with knowledge of driveline systems
and components
- Experience working with product, manufacturing, and quality
processes (design drawings, GD&T, hydraulic diagrams,
manufacturing processes, DFMEA/PFMEA, control plans, etc)
- Excellent problem-solving skills, especially with detailed
problem analysis and resolution
- Experience using problem solving methodologies including 8D, 5
phase, 5 whys, etc.
- Proficient in MS Office; Word, Excel, PowerPoint
- Good interpersonal skills to effectively communicate with
people at all levels of the customer and within TREMECHighly
collaborative, working effectively as part of a team and also able
to work independentlyTRAVEL/WORK REQUIREMENTS
- Estimated limited or no travel and ability to work occasional
non-traditional business hours to support project as required.
Keywords: TREMEC, Novi , Warranty Engineer Supervisor, Engineering , Novi, Michigan
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