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Client Field Application Engineer

Company: HARMAN
Location: Novi
Posted on: September 23, 2022

Job Description:

About the RoleThis position is with HARMAN Automotive's software unit specializes in the "Connected Car" field, Located in Detroit, USA.This position is in HARMAN's over-the-air (OTA) solution organization, providing the Harman Software Management Solution for the world's leading automotive brands. These solutions help keep drivers safe and save car manufacturers millions of dollars. As a Field Application Engineer you will be responsible to interface with the customer to implement solutions and provide technical support during the integration and testing phases of the project, and post-production support.What You Will DoWork closely with multiple customers and their suppliers to support integration of the Harman Software Management Client (OTA Client) software into Electronic Control Units (ECUs)Understand customer's OTA update requirements, and work with Harman Architects, Solution Managers and other teams to ensure the technical implementation meets requirements.Guide and assist supplier with integrating the Harman OTA client.Review supplier's code and logs, and provide feedback and guidance on correct implementation of the OTA client.Participate in workshops and troubleshooting meetings to work through issues.Provide technical support via phone, e-mail and on-site to software development teams and customers.Manage case tracking, prioritization, and escalations to Level 2 and Level 3 support.Handle stressful situations with competing deadlines.Onsite and remote workshops, demonstrating Harman solutions & products and its latest features.What You NeedBachelor's degree (BSc or other equivalent technical degrees)At least 5 years of experience as a software engineer.Ability to effectively communicate technical topics.Strong problem solving/debugging capabilities.Knowledge of C language (Java preferred, C++//python - are an advantage)Experience with embedded OS development (e.g. QNX/Linux/Android)Experience and knowledge of embedded software.Understanding of client/server concepts and telecommunications concepts.What is Nice to HaveExperience with customer support.Knowledge of Java, Python languages.Knowledge of automotive embedded control systems.Automotive/mobile industry experience.Experience with OMA-DM.Development experience and knowledge of hardware controllers.What Makes You EligibleWillingness to travel up to 20%.Be willing to work in an office in Novi, MI.Successfully complete a background investigation and drug screen as a condition of employment.What We Offer Access to employee discounts on world-class HARMAN/Samsung products (JBL, Harman Kardon, AKG, etc.)An inclusive and diverse work environment that fosters and encourages career development opportunities.Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.On-site opportunities to focus on personal well-being and development such as onsite caf--, fitness center, weekly massage, fitness classes, and other onsite events promoted by our Employee resource groups.Professional development opportunities through HARMAN University's business and leadership academies.Internal talent management leadership acceleration programs."Be Brilliant" employee recognition and rewards program.Scholarship programs for employee family members.LI-DN2 HybridPDN-961a0935-f01c-459c-93c0-bc583c7174dd

Keywords: HARMAN, Novi , Client Field Application Engineer, Engineering , Novi, Michigan

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