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Senior Network Engineer

Company: RGBSI
Location: Novi
Posted on: January 25, 2023

Job Description:

RGBSI, is dedicated to providing the highest quality of services to our clients and employees. We are proud to be the primary partner to top companies in the automotive, aerospace & defense, IT, media & entertainment, sports, energy, and finance industries. As a result of our clients' continued growth, we are looking for energetic, personable professionals to partner with these leading US companies.

Job Summary:


  • The Senior Professional IT Systems role supports the efforts of the network team for the NA region.
  • The support is focused on the daily service operations of the technologies and services of the global infrastructure network team and assigned project work.
  • Daily service operations include service monitoring, incident - and change management and new service deployments.
  • Network services are critical for our manufacturing business as most of the production information is provided to the plants via network connectivity and processes in our plants rely on connectivity of machines, systems and servers and scanners.
  • They will be a member of a global team of network architects and engineers.
  • Daily operation is imperative for service and network uptime, fast restore and standard compliance of new installations when the automotive business is highly agile and quality focused.

    Essential Functions of The Job:


    • Monitor LAN and WLAN infrastructure in region.
    • Proactive action taking upon service at risk or service down (within given response time).
    • Incident management ownership to incident resolution.
    • Communicate with local IT and regional IT during the incident resolution process.
    • Initiate escalations as needed to carry out local plant testing and incident resolution actions.
    • Report on incident progress.
    • Outage communication as per defined process and audience.
    • Change management execution upon change requests initiated by local IT or other requestors.
    • Follow change management process and methodology.
    • Own change from arrival of request to plant IT confirmation: change implementation successful.
    • Contribute to lesson learned and CI sessions with the global infrastructure network team.
    • Keep up with technology development and trends for IT infrastructure and obtain knowledge as needed (internal training and external training).
    • Continuously provide input to improve service performance experience by reviewing solution. design versus requirements, reviewing configuration versus compatibility needs - reality check and feedback to engineering/architecture teams.
    • Execute the changes ofIT infrastructure following processes for change management.
    • Work on tickets (change requests as well as incident tickets), including troubleshooting, creating and following up on RMA with maintenance providers, config restore, close collaboration with regional and local IT on ticket resolution.
    • On-call support for high and urgent priority incident tickets.
    • Follow ITIL methodology during service design, build, implementation and operations.

      Required Experience:


      • 5-9 Minimum Years of Experience with related professional IT responsibilities.
      • 1-3 Years of experience with IT infrastructure planning
      • Proven expertise in the field of network, communication, IT hardware
      • Experience with planning and implementation of disaster recovery systems
      • Familiarity with IT management skills, project management skills, communication/coordination capabilities
      • Must be able and willing to travel and work at customer sites, including industrial manufacturing plants which might require climbing, lifting, or working in confined spaces.
      • Work environment consists of an office environment and occasional visits to manufacturing locations as needed.
      • Potential travel required - 5-25%

        Required Education:


        • Bachelors level degree with a major in Computer Science, Information Management or other related field.

          We offer attractive, competitive compensation and benefits including, medical, dental, 401k, Short Term Disability, AD&D and Tuition Reimbursement, etc. If you take pride in your work and are committed to personal and professional success we want to talk to you. Please visit www.rgbsi.com to learn more.

          RGBSI is a Multi-National Corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, Mexico, and India.

Keywords: RGBSI, Novi , Senior Network Engineer, Engineering , Novi, Michigan

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