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Client Care Coordinator/Case Manager - Home Care,

Company: CareOne Senior Care
Location: Novi
Posted on: May 6, 2022

Job Description:

Job DescriptionCare Coordinator/Client Care ManagerCareOne Senior Care is looking for dynamic Client Care Coordinator to join our team. We currently provide in-home and facility care services throughout all 5 counties of Greater Southeast Michigan. This position is based in our Novi office. CareOne Senior Care is a proud member of and affiliated with "The Senior's Choice", in business for 23 years and the largest network of home care providers in the world. We are #1 in what we do and growing! In addition, our service and product portfolio is quite different than other home care agencies. Besides standard non-medical services, we also provide specialty services (P.E.G. Tube Feeding, Straight Cath, Wound Care, Vent/Trach Care and more), complimentary products, programs, services, and a division of CareOne that is the only one of its kind this entire market area that can help families save 30%-50% on their in home care expenses.Are you looking for a great career opportunity? Possibly considering a change? Have experience in Home Health, Hospice, Private Duty Home Care, Social Work, or a related field? If so, we would love to heard from you. Please will out an application today! The Care Coordinator is responsible for all aspects of client care and case management. This includes working closely with the HR Staffing Coordinator and Scheduler to make the best client/caregiver match, provide caregiver training when needed, oversee caregiver supervision, manage client in-take process and on-boarding, complete assessments with clients and family, and provide periodic client visits. The development and maintenance of positive client and family relationships are key to long term care management and success. We are looking for someone that loves working with people, has compassion working with seniors and making a true difference in their life, and will be a positive professional face of CareOne throughout the area we serve. The ideal candidate will be well organized, driven, high energy, task oriented, and a great people person.This person also needs to enjoy working in a fast-paced environment, demonstrate the ability to think critically and be able to creatively and effectively solve problems.The Care Coordinator Position requires the ability and willingness to work hours outside the normal 8 a.m. – 5 p.m. office hours periodically if and when necessary.Responsibilities Include (But are not limited to):

  • Responsible for receiving and processing incoming Service Inquiry Calls/Convert calls into in-home assessment visits.
  • Responsible to Perform Client Assessments with prospective clients,/Introduces CareOne Senior Care
  • Responsible for Developing Individualized Client Center Care Plan.
  • Responsible for Establishing initial client record and completing all client onboarding requirements.
  • Provides introduction of caregiver to client.
  • Provides support and feedback to Caregivers.
  • Responsible for reassessment of clients and quality assurance visits.
  • This position will cross train with basic office duties, including scheduling and basic office duties.
  • Responsible for taking On Call responsibilities a minimum of One (1) week night per week and one weekend per month.The ideal candidate will possess the following:
    • One year of related Care Coordinator Experience
    • CNA certified with 2 years minimum experience.
    • High School Diploma required. Associates degree or higher preferred.
    • Outgoing, compassionate and positive personality.
    • Ability to multitask, stay calm under pressure, work quickly and efficiently
    • Exceptional attention to detail, organization, and ability to prioritize
    • Strong time management, written, and verbal skills
    • Problem solving, problem prevention, and issue resolution skills
    • Computer literacy and program skills are important
    • Commitment to our vision, mission, goals, and team oriented approach
    • Experienced CNA's and retired nurses encouraged to applyCompensation:
      • Competitive base salary
      • Bonuses
      • Company care to drive as needed
      • Travel Expenses
      • Laptop or Tablet
      • Outstanding benefits including health care, dental, optical, and life insuranceIf you are interested or know of someone that might be please apply here, contact CareOne Senior Care at 248-308-2777, or apply on-line through our website. www.CareOneSeniorCare.com CareOne Senior Care is an Award Winning home care agency serving Oakland, Livingston, Macomb, Washtenaw and Wayne Counties in Southeast Michigan!Powered by JazzHRRWL0H7EdnQ

Keywords: CareOne Senior Care, Novi , Client Care Coordinator/Case Manager - Home Care,, Executive , Novi, Michigan

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