Communications Manager
Company: Learning Care Group
Location: Novi
Posted on: May 9, 2022
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Job Description:
The Communications Manager is responsible for developing and
implementing effective communications strategies, tactics and tools
that drive business results in support of the company---s mission,
vision, and values. Reporting to the Director of Communications,
the Communications Manager will supervise the Internal
Communications Specialist and spearhead employee communications,
leading in editorial planning and creating/editing content for
multiple channels. This person will work closely with the
company---s Employee Experience and Operations Teams as well as
serving as a strategic partner for other departments throughout the
organization. The Communications Manager also will support media
relations and public relations as well as crisis management
matters. The position calls for a skilled, versatile, motivated,
and highly organized communications professional with sharp
business acumen and excellent writing, project management and
stakeholder management skills. The job requires a strong leader
with proven success in effectively overseeing teams and managing
crises. The ability to successfully navigate through multiple
priorities and stakeholders in a fast-paced environment is
essential. Essential Functions/Job Duties & Responsibilities: Meet
or exceed internal and external customer expectations by
understanding and anticipating their needs. Exhibit proactive
communication; act and think with customers in mind. Friendly,
enthusiastic, and energetic with customers, co-workers, managers,
and visitors. Promote and project a positive company image,
treating others with courtesy and respect. Regular attendance is
required to ensure necessary teamwork, personal interaction, and
supervision. Possess a strong understanding of the company---s
business strategies and priorities. Leverage that knowledge to
create and implement effective communications that clearly and
consistently express the company---s strategic goals and vision to
internal and external audiences. Ensure aligned messaging across
all audiences and channels, working in close partnership with
LCG---s Employee Experience and Operations Teams as well as other
departments. Develop, guide, and execute internal communications
that create a sharp focus on company priorities, drive business
results and contribute toward strengthened employee engagement.
Serve as a content editor for internal communications channels.
Source content and write material for Employee Lounge, newsletters,
announcements, and other communication streams. Conduct ongoing
measurement of readership/reach along with periodic needs
assessments. Serve as a consultative strategic partner for company
leaders and all departments. Provide guidance on preferred
communications solutions, key messages, audience, channel, and
timing. Develop and execute effective communications strategies and
tactics for various programs and events in support of corporate
initiatives and goals. Align efforts of overall employee engagement
strategy to further develop the Employee Lounge intranet as a
resource for all job roles. Provide content and technical oversight
for communications on the Lounge. Promote Learning Care Group---s
early childhood education expertise and proprietary offerings in
press outreach and public initiatives. Develop compelling press
materials, including leveraging multi-media. Serve as a corporate
spokesperson and a contact for news media. Minimize exposure and
risk associated with crises. Manage and neutralize controversial
issues by working to ensure accurate and balanced news coverage.
Support school leadership with coaching and support on critical
issues to communicate effectively with families in relation to
sensitive topics. Provide communications support for Corporate
Sales initiatives and opportunities. Contribute to innovation and
process improvement by partnering with other stakeholders to assess
and implement new communication and engagement strategies, plans,
resources, and channels - in particular, a forum for employee
dialogue and engagement. Supervision: Manage and direct staff
including recruitment, selection, and development to achieve
company goals and objectives. Education: Bachelor---s degree in
communications, journalism, human resources, or marketing required.
Experience: Minimum 8 years of experience in professional
communications role Minimum 3 years of experience supervising
employees Experience in developing, managing, and delivering
communication strategies and plans, as well as budgeting Experience
in corporate environment preferred Skills & Abilities (i.e.
technical, knowledge, etc.): Must be able to perform, with or
without reasonable accommodation, all essential functions of the
job. Excellent customer service and follow-up skills with both
internal and external customers. Capable of working with frequent
interruptions and changing priorities. Proficient time management,
organizational skills, and ability to meet established deadlines.
Excellent communication skills --- written, verbal and
interpersonal. Proven writing and editing skills across a range of
media and styles. Independent thinker, self-starter and continuous
learner who demonstrates sound judgment regarding effective
communication strategies, as well as when to seek guidance and
leadership support. Ability to understand and simplify information
to create clear, compelling communications for various audiences.
Strong leadership and interpersonal skills, as well as the ability
to work and collaborate with individuals of all professional
levels. Well-developed communications strategy and planning skills.
Comfortable with editorial oversight and constructive feedback from
management and internal partners. Highly flexible and comfortable
with change, working with ambiguity, changing time frames and short
deadlines. Knowledge of and experience with social media channels
desired. Experience with Microsoft Office Suite, including
Publisher, Adobe Acrobat & Photoshop, and intranet
administration.
Keywords: Learning Care Group, Novi , Communications Manager, Executive , Novi, Michigan
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