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Communications Manager

Company: Learning Care Group
Location: Novi
Posted on: May 9, 2022

Job Description:

The Communications Manager is responsible for developing and implementing effective communications strategies, tactics and tools that drive business results in support of the company---s mission, vision, and values. Reporting to the Director of Communications, the Communications Manager will supervise the Internal Communications Specialist and spearhead employee communications, leading in editorial planning and creating/editing content for multiple channels. This person will work closely with the company---s Employee Experience and Operations Teams as well as serving as a strategic partner for other departments throughout the organization. The Communications Manager also will support media relations and public relations as well as crisis management matters. The position calls for a skilled, versatile, motivated, and highly organized communications professional with sharp business acumen and excellent writing, project management and stakeholder management skills. The job requires a strong leader with proven success in effectively overseeing teams and managing crises. The ability to successfully navigate through multiple priorities and stakeholders in a fast-paced environment is essential. Essential Functions/Job Duties & Responsibilities: Meet or exceed internal and external customer expectations by understanding and anticipating their needs. Exhibit proactive communication; act and think with customers in mind. Friendly, enthusiastic, and energetic with customers, co-workers, managers, and visitors. Promote and project a positive company image, treating others with courtesy and respect. Regular attendance is required to ensure necessary teamwork, personal interaction, and supervision. Possess a strong understanding of the company---s business strategies and priorities. Leverage that knowledge to create and implement effective communications that clearly and consistently express the company---s strategic goals and vision to internal and external audiences. Ensure aligned messaging across all audiences and channels, working in close partnership with LCG---s Employee Experience and Operations Teams as well as other departments. Develop, guide, and execute internal communications that create a sharp focus on company priorities, drive business results and contribute toward strengthened employee engagement. Serve as a content editor for internal communications channels. Source content and write material for Employee Lounge, newsletters, announcements, and other communication streams. Conduct ongoing measurement of readership/reach along with periodic needs assessments. Serve as a consultative strategic partner for company leaders and all departments. Provide guidance on preferred communications solutions, key messages, audience, channel, and timing. Develop and execute effective communications strategies and tactics for various programs and events in support of corporate initiatives and goals. Align efforts of overall employee engagement strategy to further develop the Employee Lounge intranet as a resource for all job roles. Provide content and technical oversight for communications on the Lounge. Promote Learning Care Group---s early childhood education expertise and proprietary offerings in press outreach and public initiatives. Develop compelling press materials, including leveraging multi-media. Serve as a corporate spokesperson and a contact for news media. Minimize exposure and risk associated with crises. Manage and neutralize controversial issues by working to ensure accurate and balanced news coverage. Support school leadership with coaching and support on critical issues to communicate effectively with families in relation to sensitive topics. Provide communications support for Corporate Sales initiatives and opportunities. Contribute to innovation and process improvement by partnering with other stakeholders to assess and implement new communication and engagement strategies, plans, resources, and channels - in particular, a forum for employee dialogue and engagement. Supervision: Manage and direct staff including recruitment, selection, and development to achieve company goals and objectives. Education: Bachelor---s degree in communications, journalism, human resources, or marketing required. Experience: Minimum 8 years of experience in professional communications role Minimum 3 years of experience supervising employees Experience in developing, managing, and delivering communication strategies and plans, as well as budgeting Experience in corporate environment preferred Skills & Abilities (i.e. technical, knowledge, etc.): Must be able to perform, with or without reasonable accommodation, all essential functions of the job. Excellent customer service and follow-up skills with both internal and external customers. Capable of working with frequent interruptions and changing priorities. Proficient time management, organizational skills, and ability to meet established deadlines. Excellent communication skills --- written, verbal and interpersonal. Proven writing and editing skills across a range of media and styles. Independent thinker, self-starter and continuous learner who demonstrates sound judgment regarding effective communication strategies, as well as when to seek guidance and leadership support. Ability to understand and simplify information to create clear, compelling communications for various audiences. Strong leadership and interpersonal skills, as well as the ability to work and collaborate with individuals of all professional levels. Well-developed communications strategy and planning skills. Comfortable with editorial oversight and constructive feedback from management and internal partners. Highly flexible and comfortable with change, working with ambiguity, changing time frames and short deadlines. Knowledge of and experience with social media channels desired. Experience with Microsoft Office Suite, including Publisher, Adobe Acrobat & Photoshop, and intranet administration.

Keywords: Learning Care Group, Novi , Communications Manager, Executive , Novi, Michigan

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