Front Office Manager

Company: Schulte Hospitality Group
Location: Novi
Posted on: May 12, 2022

Job Description:

DTMI-19987

JOB DUTIES AND RESPONSIBILITIES

* Monitors daily status of rooms, rates, discount rates and packages
* Maintains current list of available rooms for walk situations
* Coordinates blocking of rooms for groups
* Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
* Communicates hotel's unique design elements for effective storytelling
* Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met
* Reviews guest satisfaction results and property audits to identify areas of improvement
* Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
* Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify an address employee opportunity areas
* Ensures staff communicates effectively with other hotel departments
* Maintains productive relationship with Valet Parking provider
* Regularly reviews department budget to meet budgeted wages and general expenses
* Ensures prompt and courteous service to guests
* Pre-registers guests according to standards
* Completes and monitors employee schedules
* Monitors and ensures VIP arrivals are executed to highest standard
* Keeps track of rooms to ensure accurate status and readiness for check-in
* Hires, trains and develops direct employees
* Interacts positively and professionally with guests to resolve issues
* Acts as Manager on Duty as required
* Works nights, weekends, and holidays as needed
* Other duties as assigned

EDUCATION AND EXPERIENCE

* Minimum of 3 years in similar leadership role.
* High School Diploma/GED, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES

* Basic math skills
* Ability to communicate effectively verbally and in writing
* Strong leadership skills
* Ability to exceed expectations of guests and team members
* Excellent time management skills

Keywords: Schulte Hospitality Group, Novi , Front Office Manager, Executive , Novi, Michigan