Front Office Manager
Company: Schulte Hospitality Group
Location: Novi
Posted on: May 12, 2022
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Job Description:
DTMI-19987
JOB DUTIES AND RESPONSIBILITIES
* Monitors daily status of rooms, rates, discount rates and
packages
* Maintains current list of available rooms for walk situations
* Coordinates blocking of rooms for groups
* Acts as the "Service Champion" for the Front Office and creates a
positive atmosphere for guest relations
* Communicates hotel's unique design elements for effective
storytelling
* Reviews and understands budgeted staffing levels to ensure that
guest service, operational needs and financial objectives are
met
* Reviews guest satisfaction results and property audits to
identify areas of improvement
* Drives Front Desk Upsell Program in order to assist in maximizing
hotel revenue
* Solicits employee feedback, utilizes an "open door" policy, and
reviews employee satisfaction results to identify an address
employee opportunity areas
* Ensures staff communicates effectively with other hotel
departments
* Maintains productive relationship with Valet Parking provider
* Regularly reviews department budget to meet budgeted wages and
general expenses
* Ensures prompt and courteous service to guests
* Pre-registers guests according to standards
* Completes and monitors employee schedules
* Monitors and ensures VIP arrivals are executed to highest
standard
* Keeps track of rooms to ensure accurate status and readiness for
check-in
* Hires, trains and develops direct employees
* Interacts positively and professionally with guests to resolve
issues
* Acts as Manager on Duty as required
* Works nights, weekends, and holidays as needed
* Other duties as assigned
EDUCATION AND EXPERIENCE
* Minimum of 3 years in similar leadership role.
* High School Diploma/GED, post-high school education preferred
KNOWLEDGE, SKILLS AND ABILITIES
* Basic math skills
* Ability to communicate effectively verbally and in writing
* Strong leadership skills
* Ability to exceed expectations of guests and team members
* Excellent time management skills
Keywords: Schulte Hospitality Group, Novi , Front Office Manager, Executive , Novi, Michigan
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