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Member Management Specialist

Company: Best Buy Health
Location: Novi
Posted on: September 21, 2022

Job Description:

This position will be based out of Best Buy Health's Novi, Michigan location. The person who fills this role will must be within a commutable distance to the Novi MI office.
ABOUT THE TEAMThe Virtual Care Sales Operations Team owns the Quote to Cash process and ensures data, analytics, contracting, member management and reporting all work efficiently and effectively to support sales, make sound business decisions, and increase the revenue potential of the Organization. The Order Administration Team is initial step in member onboarding, maintaining member data and updating authorization information.
ABOUT THE JOB
The primary purpose of the Member Management Specialist is to accurately and efficiently enter partner member data into Best Buy Health s database with speed while maintaining a high level of communication ensuring compliancy. Success in this role is measured a) by the accuracy and speed of entering member data, b) the ability to successfully resolve onboarding issues in a timely manner and c) validation of data entered against the original request within the contracted timeframe.
RESPONSIBILITIES
Manage and process incoming referrals with speed and accuracy within required deadlines
Maintain a high level of communication both internally and externally
Verify and/or request client eligibility and/or authorizations from partner agencies
Troubleshoot, audit, update, and retrieve data, within a specified timeline as required by contract
Update patient accounts utilizing data and/or documentation received
Interpret, analyze, verify and enter data accurately in the computer system to ensure data integrity
Understand and comprehend different partner requirements & protocols, as well as be able to determine that documentation is within compliance
Store correct information in the desired database locations
Maintain confidentiality regarding patient information
Communicate as necessary with patients and/ or referring agencies via inbound and outbound phone calls, as well as written documentation
Other duties as assigned
QUALIFICATIONS
Education: High school diploma or GED required
Experience:
Data Entry experience preferred
Knowledge/Skills/Abilities:
Typing between 40-60 words per minute
10-key by touch
Basic Microsoft Word, Excel and Outlook
Personal Attributes:
Ability to handle routine and repetitive tasks at varying pace
Strong customer service skills
Ability to maintain composure in stressful situations
Pleasant phone manner
Strong work ethic with proven dependability
Deep compassion with empathy for the older adults, physically and medically at-risk individuals highly desirable
Excellent verbal and basic writing skills

Keywords: Best Buy Health, Novi , Member Management Specialist, Executive , Novi, Michigan

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