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Account Manager / Customer Service Rep

Company: The Judge Group
Location: Novi
Posted on: September 23, 2022

Job Description:

Location: Novi, MI
Salary: 100000
Description: Our client is currently seeking a Account Manager / Customer Service RepThis position is primarily responsible for maintaining productive relationships with customers from a sales and service perspective. Works closely with all departments to resolve customer issues and facilitate other commercial related activities. This job will have the following responsibilities:

  • Act as primary sales communication window for customers, respond to customer inquiries and complaints, follow up on accounts receivables, and understand customer needs -- be the voice of the customer internally, driving internal actions.
  • Work closely with quality, engineering, accounting and other internal departments to resolve customer issues and other commercial related decisions/activities. -
  • Maintain and develop relationships by understanding customer current and future needs. -
  • Prepare quotations and commercial price negotiations with management direction and strategy, based on incoming RFQ's/online portals, ensure customer requirements concur with negotiated delivery dates, and are aligned with customer service firm and forecasted information. -
  • Follow customer changes while facilitating price negotiations and assisting customer service with volumes, forecasting, critical delivery issues, etc. -
  • Plan customer visits, both current and potential to manage needs and expectations. -
  • Prepare and compile sales-related data (sales, sales plans, etc.) and customer submission materials (presentations, etc.)
  • Market research as needed to identify new customers, industry trends, competitive analysis, etc. Market knowledge of automotive and residential A/C markets a plus. -
  • Other duties will be assigned as necessary. Qualifications & Requirements:
    • Education: Degree in a related field (Business or Engineering preferred)
    • 10 years experience in automotive manufacturing industry sales, material control and/or purchasing functions.
    • ERP knowledge required
    • Advanced Microsoft Office
    • Advanced Communication & Negotiation Skills
    • Japanese Bilingual a plus (not required)Compensation & Other
      • On-site office position in Novi, MI
      • Day Schedule Monday - Friday -
      • 100K per yr plus benefits
      • Small office (2 person office)
        Contact:
        This job and many more are available through The Judge Group. Find us on the web at

Keywords: The Judge Group, Novi , Account Manager / Customer Service Rep, Executive , Novi, Michigan

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