Retail Cosmetics Counter Manager - Lancome, Twelve Oaks - Full Time
Posted on: January 24, 2023
Macy's is proudly America's Department Store. For more than 160
years, we have served generations at every stage of their lives.
Macy's customers come to us for fashion, value and celebration. Do
you love helping others feel beautiful and confident? At Macys
Beauty, well show you how to make magic with top-notch (paid)
training on our product lines as well as the latest technology,
trends, and techniques in the exciting world of beauty. Join our
Beauty team to express your artistic side by creating customized
beauty regimens and gorgeous new looks with amazing beauty products
from the hottest brands. Youll also get exclusive perks including
all kinds of wonderful product samples and a product allowance to
spend on your choice of full-size products (we call it gratis -
youre going to LOVE it.) And the feeling youll get from helping
someone find their perfect shade? Now thats beautiful! Job
The Counter Manager is responsible to drive sales and service the
customer. - -They are the brand authority who consistently role
models a best in class service experience while helping customers
and training associates. They provide outstanding customer service
with expertise in a specific brand, they have a keen awareness of
current trends, and effectively leads a team. - Essential
- Connects the business priorities to the daily activities of all
- Understand how brand training, events and product strategies
- Communicate with vendor and store leadership to execute events
based on the marketing calendar to achieve sales plan.
- Understand product strategies by Quarter/Season and provide
clear direction to drive sales.
- Review and analyze business performance - daily, weekly,
monthly, seasonal, and annual sales results.
- Review productivity levels, provide coaching/feedback, and
partner store leadership on team performance.
- Be a product educator and beauty enthusiast.
- Has advanced authority and expertise in a specific brand.
- Introduce customers to beauty products and build a rapport to
identify hidden needs.
- Self-motivated to stay current on brand related product
knowledge and beauty trends. - -
Inspires teamwork to achieve sales goals and elevate the customer
- Build trust and foster teamwork across the entire Beauty
- Offer the customer compelling experiences, opportunities to
discover products, and relationships that keep her coming
- Clearly model behavior and articulate activities that support
elevating the customer experience.
- Leverage My Client. Provide outstanding service whether that be
in person, virtually or on the phone.
- Drive client acquisition through awareness and engagement in
our Loyalty program. -
Models a curiosity to learn that drives both self and team
- Foster an environment of continuous learning through personal
behaviors, product demonstrations and peer to peer learning. Remain
up to date with all training from designated brand.
- Attend brand specific schools and virtual trainings as needed.
- Promotes strong team engagement and encourages recognition.
- Recruit, train, coach, motivate, and develop associates on
company policies, procedures, product knowledge, and
team/individual productivity goals.
- Train Beauty team on specific brand. - -Support onboarding
internal and external new team members. -
Supports operational excellence.
- Ensure timely processing of new receipts, damages, testers, and
return to vendors (RTVs).
- Present a clean well-maintained beauty department with
associates following Macys Corporate hygiene standards.
- Ensure that all policies and procedures are implemented.
Qualifications and Competencies:
- High School Diploma or equivalent required
- 1-2 years direct experience
- Strong interpersonal skills with proven ability to communicate
and share information with diverse groups of customers and
- Resourceful and able to adapt quickly to changing priorities
- Resourceful self-starter, works well independently as well as
part of a team, and able to adapt quickly to changing
- Ability to work a flexible schedule with retail hours,
including day, evening, weekends, and/or holidays Physical
- Position requires prolonged periods of standing/walking around
store or department
- May involve reaching, crouching, kneeling, stooping and color
- Frequent use of computers and other technology, necessary to
perform job functions, including handheld equipment, cash register
and ability to process register transactions
- Frequently lift/move up to 25lbs BEAUTY00 - Required
Keywords: Macy's, Novi , Retail Cosmetics Counter Manager - Lancome, Twelve Oaks - Full Time, Executive , Novi, Michigan
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