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Physician Office - Central Scheduler

Company: Associated Retinal Consultants
Location: Novi
Posted on: May 12, 2022

Job Description:

Associated Retinal Consultants, P.C. Job Description: Call Center Representative Business Unit: Corporate/AdministrationEmployee Status: Full-Time, Non-ExemptReports To: Revenue Cycle Manager or DesigneePurpose: The Customer Service Representative will answer calls for a busy, multiple-physicians' office, scheduling patient appointments, answering questions, and responding to requests. The Customer Service Representative will also verify patient and insurance information; perform backup duties for Medical Office Specialists, as needed; and complete other tasks as assigned.Key Duties/Responsibilities (may include but are not limited to):--- Consistently provide excellent customer service, pleasantly greeting all callers, and communicating with callers and patients in a respectful and helpful manner.--- Answer inbound calls in a call center setting within designated time frames, answer questions, and direct calls to appropriate person.--- Schedule patient appointments accurately in Practice Management System and consistent with individual physician preference.--- Gather appropriate patient information about medical complaints/concerns and document these accurately and concisely in communications to the physicians and/or office staff. Communications are prioritized appropriately.--- Verify and accurately record patient demographic, insurance, and other information.--- Work with team of co-workers in Call Center and the clinics to answer questions and maintain appropriate scheduling of patients.--- Effectively perform individual share of the workload and actively engage in other assigned tasks during periods of low call volume.--- On occasion, may provide backup to, and perform all duties of, Medical Office Specialists at ARC clinics, as needed.--- Perform other clinical and administrative office functions, including those associated with support of satellite offices, as needed.Qualifications:--- High school diploma or equivalent--- Experience working in a medical office--- Working knowledge of insurance carriers and their requirements, including prior authorization, preferred--- Excellent phone etiquette, verbal communication, interpersonal, and customer service skills--- Proficient keyboarding skills, working knowledge of database systems, and comfortable with the use of technology--- Exceptional analytical and problem-solving skills--- Demonstrated proficiency with Practice Management System following initial training period--- Ability to perform as a team playerWork Schedule: Varies, but typically Monday through Friday with working hours ranging from 8:00 a.m. to 5:00 p.m. Potential for Saturday work hours depending on location. Work shift hours vary depending on employment status, but generally are 8 hours in length.Physical Requirements:--- Lift objects weighing up to 25 pounds--- Sit for long periods of time--- Occasionally stoop, kneel or crouch--- Use hand and arms to reach for, grasp and manipulate objectsTool/Personal Protective Equipment Requirements: N/AEnvironment: Work takes place in clean, pleasant, and comfortable office settings.If you need assistance with this application, please contact (636) 227-2600 Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Keywords: Associated Retinal Consultants, Novi , Physician Office - Central Scheduler, Healthcare , Novi, Michigan

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