Clinical Coordinator - SUD Residential
Company: Zepf
Location: Toledo
Posted on: January 16, 2026
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Job Description:
Description: Zepf Center has been serving the Lucas County
community for over 50 years. We are the leading provider of
behavioral health and substance use disorder services in Northwest
Ohio. Services include adult and child psychiatric, substance
abuse, case management, residential, Crisis Care, and therapy
programs, as well as career development and wellness services. Zepf
Center also offers primary care medical services to our patients to
contribute to their continuum of care. Zepf Center is a
trauma-informed agency and environment for both patients and staff.
Summary: The SUD Residential Clinical Coordinator Manager will
assist in the day-to-day operations and staff connected to 24-hour,
year-round residential and inpatient withdrawal services. They will
assist the clinical manager in leading the multidisciplinary
treatment team, ensuring quality, timeliness, and professionalism
in the provision of services and interventions, engagement of
family, and facilitation of aftercare and recovery management
planning. They will provide leadership, provide direct supervision
to staff, assist in coverage of open shifts as needed for a
24/7/365 program, completing evaluations, and managing staff
development and training; providing emergency direction to staff
when dealing with difficult situations; and ensuring there is a
safe, supportive, and environment for consumers and staff. Hours:
Monday - Friday; 8:30am - 4:30pm with one weekend a month Essential
Duties and Responsibilities: Provide clinical supervision to direct
line staff, ensuring adherence to best practices and evidence-based
approaches in substance use treatment. Monitor and evaluate the
implementation of individualized treatment plans, assessments,
ASAMs for residents. Ensures adherence to and completion of daily
schedule that provides a range of interventions and activities to
support residents’ recovery (e.g., Group Therapy, Individual
Therapy, Recovery Oriented Activities, Alternative and Holistic
Approaches) Conduct regular supervision sessions and provide
ongoing training to direct line staff. Foster a collaborative and
supportive team environment, promoting professional growth and
skill development. Participate in client assessments and assist in
the development of comprehensive treatment plans. Oversee the
coordination of case management, group and individual therapy
services to support clients recovery goals. Monitor and ensure
timely completion of prior authorizations, ASAM, and ISPs for all
clients within the program Be available for crisis intervention
during on-call rotations, providing guidance and support to staff
in handling emergency situations. Collaborate with team members to
develop and implement crisis response protocols Maintain effective
communication with interdisciplinary team members, promoting a
cohesive and integrated approach to care. Liaise with external
partners, including referral sources and community resources. Leads
and attends interdisciplinary meetings and participates in
committees as assigned. Ensure accurate and timely documentation of
client progress, treatment interventions, and any significant
incidents. Oversee the maintenance of confidential client records
in compliance with privacy regulations. Assist in the development
and management of staff schedules to ensure 24/7 coverage. Address
staffing needs and coordinate coverage during staff absences. Stay
informed about the latest developments in the field of substance
use treatment. Attending relevant training and conferences to
enhance knowledge and skills. Maintains professional
licensure/credentials and complies with related standards.
Participates in regular training to advance knowledge, build
skills, and flourish professionally. Perform other duties as
assigned. Supervisory Responsibilities: Provide leadership and
guidance to the CDCAs, Therapists, Certified Peer Supports Oversee
the coordination of client care and assignments during shifts.
Participate in training new staff, completing bi-weekly individual
supervisions and developing effective workflows and procedures.
Ensures that clinical records are comprehensive, demonstrate
medical necessity, and comply with program practices. Assists
Clinical Manager in reviewing all discharged patient files to
ensure compliance with established protocols, policies, and
procedures, and files are appropriately documented and in correct
order. Work collaboratively with the team to ensure 24/7 coverage
for the residential program. Assisting with managing call offs,
ensuring coverage of shifts, and participating in an on-call
schedule between SUD Residential & Crisis, and a on-call rotation
for coverage of shifts within SUD Residential Address and resolve
interpersonal conflicts within the team, promoting a healthy and
productive work environment. Provide guidance and support in
managing challenging situations or client-related issues
Collaborate with the Clinical Manager to address staffing needs and
optimize team performance. Participate in regular meetings with the
Clinical Manager to discuss staff supervision and program
operations. Facilitate the onboarding and orientation process for
new clinical staff members. Provide guidance and support to ensure
a smooth transition into their roles. Position Competencies:
Possesses a strong clinical background with expertise in substance
use disorder treatment modalities and evidence-based practices.
Demonstrates advanced knowledge of assessment, diagnosis, and
treatment planning for individuals with substance use disorders.
Exhibits strong leadership qualities, inspiring and motivating
clinical staff to achieve program goals. Effectively delegates
responsibilities and empowers team members to contribute to the
program's success. Demonstrates proficiency in supervisory
responsibilities, including performance evaluation, staff
development, and conflict resolution. Prior experience in
effectively managing and leading a team of clinical professionals.
Possesses excellent time management skills and the ability to
prioritize tasks effectively. Adapts to changing priorities and is
flexible in working hours to meet the demands of a 24/7 residential
treatment program. Shows a comprehensive understanding of program
operations, ensuring compliance with regulations, policies, and
accreditation standards. Capable of contributing to the development
and implementation of policies and procedures. Exhibits excellent
communication skills, both written and verbal, to effectively
convey information to clinical staff, leadership, and external
stakeholders. Fosters open and transparent communication within the
team. Upholds the highest ethical standards in decision-making and
actions. Navigates complex ethical dilemmas with integrity and
professionalism. Places a strong emphasis on client-centered care,
ensuring that treatment plans are individualized and responsive to
the unique needs of each resident. Advocates for a trauma-informed
and culturally competent approach to care. Effectively manages
workload demands, working more than 40 hours a week as required to
ensure program coverage. Adjusts work schedules to address the
dynamic and continuous nature of residential treatment.
Demonstrates strong problem-solving skills, addressing challenges
proactively and finding innovative solutions. Identifies and
resolves issues that may impact the quality of client care or
program operations. Organizational Competencies: Abide by the
agency and professionals code of ethics, demonstrate consistent
professionalism. Adherence to the organization's code of conduct
and values. Demonstrate knowledge of the agency’s mission, vision,
goals, and philosophy as well as the policies and procedures.
Ability to work effectively with colleagues, cross-functional
teams, and external partners to achieve common goals. Demonstrated
skills in fostering a collaborative work environment. Effectively
mediate and resolve conflicts among nursing staff and other team
members. Commit to cultivating a non-violent and trauma-informed
environment for all employees and clients, through our pursuit of
Sanctuary; a trauma-informed model. Commit to a deeper exploration
of Sanctuary Values. Requirements: Position Qualifications: Minimum
LCDC III; LSW/LPC/LICDC preferred 3-5 years of relevant experience
including supervisory experience Able to drive company vehicle Work
Schedule: This is a salaried position, and the Clinical Coordinator
is expected to work more than 40 hours per week. Given the nature
of the program, flexibility in working hours is essential to meet
the demands of a 24-hour, 365-day operation.
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Keywords: Zepf, Novi , Clinical Coordinator - SUD Residential, Healthcare , Toledo, Michigan
