EFM-Specialist, Customer Service
Company: Estes Forwarding Worldwide, LLC
Posted on: September 11, 2020
Estes Forwarding Worldwide, LLC
EFW is an Equal Opportunity Employer,
Minorities/Female/Disabled/VeteranJob ID 2# of Openings 1
Job Location US-MI-NoviCategory Administrative/Clerical
Type Regular Full-Time
Shift 2nd (Day)
Estes Final Mile, a wholly owned subsidiary of Estes Express Lines,
was launched in 2016 to address the growing demand for final mile
delivery of consumer and retail goods to residences and businesses
across the US. At Estes Final Mile, our focus is on providing a
world class customer delivery experience through the use of our
technology enabled delivery network, resulting in industry leading
service unmatched in the Industry.
The Specialist, Customer Service, reports directly to the
Supervisor, Customer Service. The Specialist, Customer Service, is
responsible for maintaining expected service level of all EFM
shipments, updating shipments with the most accurate and timely
status, and ensuring quality of service provided to EFM
Duties include but are not limited to:
- Track, trace and monitor Estes Final Mile shipments and update
the status with complete notes.
- Perform clerical processes related to the Estes Final Mile
business. Process routine customer information in support of
transportation, billing and/or collection efforts.
- Monitor the Web, fax, and voice mail for service provider
- Maintain data for specific customers, markets, products and/or
processes as required.
- Assist and support coordinators, supervisors and managers with
various business needs.
- Communicate to Estes Final Mile Coordinator or Supervisor any
issues or problems that may put a shipment in jeopardy of
- Complete outbound calls to consignees requesting a delivery
- Appropriately identify and resolve consignee issues.
- Confirm charges from service providers as needed.
- Maintain familiarity with conditions that need special and
accessorial charges and ensure that all costs and charges are
complete and accurate.
- Work to find new ways to enhance or drive efficiencies in the
customer and end user experience through continuing process
- Manage and maintain Terminal and Agent relationships in
- Perform miscellaneous job functions to assist with operations,
sales efforts, contracts and billing.
- Support and promote company core values.
- Regular attendance is required.
- Comply with company C-TPAT and TSA security procedures.
- Perform other duties as assigned.
Minimum of a High School Diploma (or equivalent) and 0-2 years of
experience. 1-3 years of experience in the Transportation/Freight
Forwarding or Customer Service industries desired. However, a
combination of experience and/or education will be taken into
Must be able to work flexible shifts.
Intermediate proficiency in Microsoft Office, internet, web-based,
and job specific software applications.
Ability to plan, organize, and manage multiple projects and set
Ability to develop and use collaborative relationships to
accomplish work goals; develops individual relationships by
listening, sharing ideas and appreciating others' efforts.
Maintains stable performance under pressure or opposition; handling
stress in a manner that is acceptable to others and the
Must be comfortable in a fast-paced, startup environment.
Use appropriate methods and a flexible interpersonal style to help
build a cohesive team and facilitate the completion of team
Read, analyze and interpret highly complex regulations and
procedures, and respond to common inquiries or complaints.
Ability to effectively present information and respond to questions
from groups of customers and employees.
Ability to read and interpret general business documents.
Ability to write routing reports and general business
Ability to work with peers and communicate basic concepts.
Must be comfortable on outbound phone calls.
Ability to solve practical problems through standardized solutions
that require limited judgment.
Ability to follow prescribed and detailed procedures to solve
Must be eligible to work in the United States.
At this time, EFM will not sponsor a new applicant for employment
authorization for this position.
EFM prides itself on the quality of its employees and as such,
candidates who receive a job offer will be required to successfully
pass a drug screen and a background check.
EFM offers an opportunity to grow and develop your career in an
environment that provides a fulfilling workplace for employees,
creates an environment for continuous learning, and embraces the
ideas and diversity of others. All qualified applicants will
receive consideration for employment without regard to sex,
pregnancy, race, color, creed, religion, national origin, age,
disability status, protected veteran status, marital status, sexual
orientation, gender identity or expression, or any other legally
Keywords: Estes Forwarding Worldwide, LLC, Novi , EFM-Specialist, Customer Service, Hospitality & Tourism , Novi, Michigan
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