Retail Fragrance - Sales Support, Part Time: Twelve Oaks Mall
Company: Macy's
Location: Novi
Posted on: January 11, 2021
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Job Description:
Overview: The Fragrance RSS Associate is responsible for
providing professional services to customers by selling and
demonstrating fragrances and related items, as well as contributing
to the success of the department through achieving personal sales
goals. Perform other duties as assigned. The summary below may not
include all the essential functions and qualifications for this
position. For more information, we encourage you to review the
complete job description by clicking
[here](http://www.macysjobs.com/JobDescriptions/?JobId25). Macy---s
uses a scheduling plan that allows our associates to participate in
the creation of their work schedules by managing availability and
identifying preferences. Additionally, during key events and peak
selling times, Macy---s may offer additional shifts to our
associates, which they may pick up using the self-scheduling tool.
Details on Macy's schedule options are available during the
interview process. Essential Functions: Acknowledge customers in a
friendly and helpful manner within 30 seconds of their entry into
the area. Handle all returns courteously and professionally. Sell
fragrances and related merchandise according to customer service
techniques and professional selling skills. Determine customer
needs based on personal features and other customer preference
related factors. Explain and demonstrate use of fragrances through
actual application or card application. Responsible for achieving
personal sales goals. Use clientele program to maintain customer
profile and contact information to increase personal sales. Be
knowledgeable of and perform sales support functions related to POS
procedures. Alert Fragrance Counter Manager or GSM of Cosmetics and
Fragrances of inventory and other inaccuracies. Attend product
training classes and seminars. Ensure proper presentation,
organization, storing, and replenishment of stock. Participate in
pre-selling and sales driving events to maximize sales. Ensure
timely processing of new receipts, damages, testers, and return to
vendors (RTVs). Maintain good housekeeping standards. Ensure work
area is free from hazards and work in a safe manner. Adhere to Loss
Prevention control and compliance procedures. Be in compliance with
all hygiene standards. Regular, dependable attendance and
punctuality. Qualifications: Education/Experience: High School
Diploma or equivalent. Previous selling experience is required,
preferably in fragrances. Communication Skills: Ability to read,
write, and interpret labels including warnings and ingredient lists
on products. Ability to effectively communicate with customers,
peers, and management. Mathematical Skills: Basic math functions
such as addition, subtraction, multiplication, and division. Able
to use a calculator. Must be able to calculate percentages and
ratios. Must be able to make change using American monetary units.
Reasoning Ability: Must be able to work independently with minimal
supervision. Physical Demands: This position requires constant
moving, talking, hearing, reaching, and standing. Must be able to
stand for at least two consecutive hours. Must be able to lift at
least 30 lbs. May occasionally be required to stoop, kneel, crouch,
and climb ladders. Vision abilities include close vision, color
vision, depth perception, and ability to adjust focus. Other
Skills: Superior organizational and time management skills. Must be
able to multi-task in a fast-paced environment. Must be able to
build relationships and influence others. Must possess a thirst for
knowledge. Work Hours: Flexible with scheduling and available to
work retail hours, which may include day, evening, weekends, and/or
holidays, based on department and store/company needs. This job
overview is not all inclusive. In addition, Macy---s, Inc. reserves
the right to amend this job overview at any time. Macy---s is an
Equal Opportunity Employer, committed to a diverse and inclusive
work environment. Macy---s, Inc. --- including Macy---s and
Bloomingdale---s --- will consider for employment qualified
applicants with criminal convictions in a manner consistent with
[SFPC Art.
49](https://www.macysjobs.com/media/1323/sfpc-art49-notice.pdf) and
[LA MC ch.XVIII Art.
9](https://www.macysjobs.com/media/7419/la-fair-chance-notice.pdf).
Keywords: Macy's, Novi , Retail Fragrance - Sales Support, Part Time: Twelve Oaks Mall, Hospitality & Tourism , Novi, Michigan
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