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Retail Fragrance - Sales Support, Part Time: Twelve Oaks Mall

Company: Macy's
Location: Novi
Posted on: January 13, 2021

Job Description:

Overview: --
The Fragrance RSS Associate is responsible for providing professional services to customers by selling and demonstrating fragrances and related items, as well as contributing to the success of the department through achieving personal sales goals. Perform other duties as assigned. --The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking .
--Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.--Essential Functions:

  • Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area.
  • Handle all returns courteously and professionally.
  • Sell fragrances and related merchandise according to customer service techniques and professional selling skills.
  • Determine customer needs based on personal features and other customer preference related factors.
  • Explain and demonstrate use of fragrances through actual application or card application.
  • Responsible for achieving personal sales goals.
  • Use clientele program to maintain customer profile and contact information to increase personal sales.
  • Be knowledgeable of and perform sales support functions related to POS procedures.
  • Alert Fragrance Counter Manager or GSM of Cosmetics and Fragrances of inventory and other inaccuracies.
  • Attend product training classes and seminars.
  • Ensure proper presentation, organization, storing, and replenishment of stock.
  • Participate in pre-selling and sales driving events to maximize sales.
  • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
  • Maintain good housekeeping standards.
  • Ensure work area is free from hazards and work in a safe manner.
  • Adhere to Loss Prevention control and compliance procedures.
  • Be in compliance with all hygiene standards.
  • Regular, dependable attendance and punctuality.Qualifications:--Education/Experience:
    • High School Diploma or equivalent.
    • Previous selling experience is required, preferably in fragrances.Communication Skills:
      • Ability to read, write, and interpret labels including warnings and ingredient lists on products.
      • Ability to effectively communicate with customers, peers, and management.Mathematical Skills:
        • Basic math functions such as addition, subtraction, multiplication, and division.
        • Able to use a calculator.
        • Must be able to calculate percentages and ratios.
        • Must be able to make change using American monetary units.Reasoning Ability:
          • Must be able to work independently with minimal supervision.Physical Demands:
            • This position requires constant moving, talking, hearing, reaching, and standing.
            • Must be able to stand for at least two consecutive hours.
            • Must be able to lift at least 30 lbs.
            • May occasionally be required to stoop, kneel, crouch, and climb ladders.
            • Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.Other Skills:
              • Superior organizational and time management skills.
              • Must be able to multi-task in a fast-paced environment.
              • Must be able to build relationships and influence others.
              • Must possess a thirst for knowledge. Work Hours:
                • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.This job overview is not all inclusive.-- In addition, Macy's, Inc. reserves the right to amend this job overview at any time.-- Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.-- Macy's, Inc. - including Macy's and Bloomingdale's - will consider for employment qualified applicants with criminal convictions in a manner consistent with----and--.
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Keywords: Macy's, Novi , Retail Fragrance - Sales Support, Part Time: Twelve Oaks Mall, Hospitality & Tourism , Novi, Michigan

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