Lead Supervisor I
Company: Tapestry, Inc.
Location: Novi
Posted on: July 28, 2022
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Job Description:
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Novi, MI, US The Lead Supervisor role is an integral part of the
store's overall success; modeling the behaviors needed to directly
impact all aspects of our Company's business: Sales and Operational
Processes. This individual shows exemplary performance behaviors,
not only with work performed, but by representing Coach at its
highest standards. They serve as a true utilitarian player,
possessing the ability to adapt to all roles within the store
environment. Sample of tasks required of role: SALES: Understands
organizational objectives and makes decisions in partnership with
the Store Manager(s) and Assistant Store Manager(s) that align with
Company priorities and values Endorses, models and develops team to
deliver Coach's Selling and Service expectations Enforces sales
strategies, initiatives and growth across all categories Works with
Store Manager(s) and/or Assistant Store Manager(s) to flex store
business strategies and personal selling techniques to contribute
to overall store and financial results Leverages floor supervisor
assignment responsibilities to deliver strong metrics; remains
results driven, including through team selling and selling to
multiple customers Productivity Management: holds sales team
accountable for personal sales Maximizes clienteling strategy in
partnership with the Store Manager(s) and Assistant Store
Manager(s); monitoring process over time to achieve business goals
and objectives Builds credibility and trust with team, as well with
customers - serving as a personal fashion advisor to deliver
business results Creates positive impressions with store team and
customers by bringing best self to work through business attire
consistent with Coach's Guide to Style Acts as a brand ambassador
in the local market/mall to drive brand loyalty and business (i.e.
charity events, local associations, mall initiatives) Sensitive to
customer and team needs and tailors approach by reading cues
Solution-oriented and forward thinking in resolving customer
issues; partners with Store Manager(s) and/or District Manager as
appropriate Develops both self and individual product knowledge
skills and remains aware of current collections Understands the
positive sales impact staffing has on the business and recruits
accordingly Coaches, develops and motivates the team on a daily,
weekly and monthly basis to meet goals and utilize Company tools;
delegates and empowers others and encourages individual growth
Welcomes feedback and adapts behaviors; create short and long-term
goals to achieve personal metrics and performance development
Regularly provides feedback to others; coaches performance to a
higher standard; provides constructive feedback to Store Manager(s)
and Assistant Store Manager(s) OPERATIONS: Manages daily
operational tasks according to Coach standards, switching gears
based on the needs of the business both seamlessly and pro-actively
Demonstrates strong business acumen Interacts and communicates with
supervisor(s) on a regular basis; is adaptable and flexible;
maintains a calm and professional demeanor Maintains interior and
exterior upkeep of the building with partnership from the corporate
office Understands and uses all retail systems and reporting tools
to make informed decisions, taking appropriate partners, as
necessary Adheres to all applicable Coach retail policies and
procedures including POS and Operations procedures Leverages
Coach's tools and technology to support relationship building and
clienteling efforts, including driving sales and achieving
individual and team goals Works with Store Manager(s) and/or
Assistant Store Manager(s) to flex store business strategies to
improve productive functions Ensures all daily tasks are completed
without negatively impacting service of Coach standards Drive for
Results: Can be counted on to exceed goals successfully. Is
consistently one of the top performers. Very bottom line oriented.
Steadfastly pushes self and others for results. Customer Focus: Is
dedicated to meeting the expectations and requirements of internal
and external customers. Gets firsthand customer information and
uses it for improvements in products and services. Acts with
customers in mind. Establishes and maintains effective
relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily
makes connections among previously unrelated notions. Tends to be
seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and
sideways. Inside and outside the organization. Builds rapport.
Builds constructive and effective relationships. Uses diplomacy and
tact. Can diffuse even high-tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems. A
relentless and versatile learner. Open to change. Analyzes both
successes and failures for cues to improve, experiments and will
try anything to find solutions. Enjoys the challenge of unfamiliar
tasks. Quickly grasps the essence and underlying structure of
anything. Perseverance: Pursues everything with energy, drive and a
need to finish. Seldom gives up on anything before finishing,
especially in the face of resistance or setbacks. Dealing with
Ambiguity: Can effectively cope with change. Can shift gears
comfortably. Can decide to act without having the total picture.
Does not get upset when things are up in the air. Doesn't have to
finish things before moving on. Can comfortably handle risk and
uncertainty. Strategic Agility: Sees ahead clearly; can anticipate
future consequences and trends accurately; has broad knowledge and
perspective; is future oriented; can articulately paint credible
pictures and visions of possibilities and likelihoods; can create
competitive and breakthrough strategies and plans. Building
Effective Teams: Blends people into teams when needed; creates
strong morale and spirit in his/her team; shares wins and
successes; fosters open dialogue; lets people finish and be
responsible for their work; defines success in terms of the whole
team; creates a feeling of belonging in the team. Managerial
Courage: Doesn't hold back anything that needs to be said; provides
current, direct, complete, and "actionable" positive and corrective
feedback to others; lets people know where they stand; faces up to
people problems on any person or situation (not including direct
reports) quickly and directly; is not afraid to take negative
action when necessary. Additional Requirements: Experience: 1- 3
years of previous retail experience (cashier/stock experience,
sales, etc.) preferably in a luxury retail service environment.
Possesses current knowledge of fashion trends and competition in
the marketplace. Education: High school diploma or equivalent;
college degree preferred. Technical: Knowledge of cash register
systems, basic computer skills (including the ability to use
iPad/laptop, Mobile POS and Internet), utilize walkie talkie,
understand and read price and product release sheets. Physical :
Ability to execute at a fast pace. Ability to communicate
effectively with customers and team. Ability to maneuver the sales
floor, sales shelves, and stock room; climbing, bending, and
kneeling are required. Ability to frequently lift and carry up to
25 pounds and, at times, lift and carry product/cartons up to 50
pounds to process product shipment/transfers Schedule : Ability to
meet Coach Scheduling & Availability Expectations, including
ability to work a flexible schedule, including nights, weekends,
and holidays high retail traffic and sales days (including but not
limited to the day after Thanksgiving, Memorial Day, Christmas Eve,
Mother's Day, etc.). Note : This document serves only as a sample
of job duties and responsibilities and does not include an
exhaustive list of all performance requirements. Tapestry, Inc.,
parent company of the Coach brand, is an equal opportunity and
affirmative action, employer and we pride ourselves on hiring and
developing the best people. All employment decisions (including
recruitment, hiring, promotion, compensation, transfer, training,
discipline and termination) are based on the applicant's or
employee's qualifications as they relate to the requirements of the
position under consideration. These decisions are made without
regard to age, sex, sexual orientation, gender identity or
expression, genetic characteristics, race, color, creed, religion,
ethnicity, national origin, alienage, citizenship, disability,
marital status, military status, pregnancy, or any other
legally-recognized protected basis prohibited by applicable law.
Visit Coach at www.coach.com. .
Job Segment: Brand Ambassador, Outside Sales, Marketing, Sales
Keywords: Tapestry, Inc., Novi , Lead Supervisor I, Hospitality & Tourism , Novi, Michigan
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