Retail Omni Channel Lead

Company: DICK'S Sporting Goods
Location: Novi
Posted on: November 24, 2022

Job Description:

DescriptionThis position is responsible for leading and coordinating all omni-channel activities in the store including ship from store and buy online pickup in store. Responsibilities also include conducting loss prevention procedures related to omni-channel activities and training associates on omni-channel tasksCoordinate Daily Omni-Channel Tasks:

• Effectively lead associates through the daily SFS pick and pack process according to company standard operating procedures
• Ensure a sufficient quantity of SFS supplies are on hand to meet demand (bags, boxes, packing tape, toner, free return labels, etc.)
• Assist in the completion of incoming BOPIS orders including picking, pack checking and prepping orders for hold bins
• Support the Customer Pickup Process for BOPIS orders by retrieving orders from the stockroom and providing to the Head Coach in a timely manner
• Complete the BOPIS aged order review on a daily basis including review of orders, changing status in the system and returning product to the sales floor
• Provide feedback to the management team on the omni-channel activities that are occurring in the storeInventory Control:
  • Complete daily UPS Box Count Audits
  • Maintain the SFS Box Count and Store Manager Box Audit Binder to company standards
  • Assist in the completion of SFS box audits according to company standards Training:
    • Assist in training associates on the SFS and BOPIS system and the documented Standard Operating Procedures We are genuine in our belief that sports make people better and so are you! Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an opportunity to be a part of the #1 sporting goods retailer in the country and create a lasting impact on their communities through sport and activity.On our Team, everyone plays a critical role. Your Mission (and Ours) is to serve and inspire athletes and outdoor enthusiasts to achieve their personal best through the relentless improvement of everything we do. QualificationsSuccess Profile:
      • Flexible Availability - Including Nights, Weekends, and/or Holidays
      • Customer-service oriented
      • Problem solving and troubleshooting capabilities
      • Strong details orientation
      • Superior organizational abilities
      • Process and Procedure orientedClick HERE to review our Rewards & Benefits Information DICK'S Sporting Goods is an Equal Opportunity Employer.

Keywords: DICK'S Sporting Goods, Novi , Retail Omni Channel Lead, Hospitality & Tourism , Novi, Michigan