Customer Service Specialist
Company: Fortis Payment Systems LLC
Posted on: March 20, 2023
As a Customer Service Specialist, you will be assisting and communicating effectively on issues that may arise throughout the workday regarding a customer's account. You will be responsible for the management of different workflows including case/task management, emails, chat, telephone, and call back requests. You will also be responsible for research, documentation, and communication of the above issues effectively and accurately.
A successful Customer Service Representative will provide quality customer service in a heavy call environment. Handling, investigating, and resolving a variety of customer issues to meet or exceed service levels. Along your journey at Fortis, you will be responsible for the below, along with any other tasks assigned directly by your direct Manager:
Keywords: Fortis Payment Systems LLC, Novi , Customer Service Specialist, Hospitality & Tourism , Novi, Michigan
here to apply!