NoviRecruiter Since 2001
the smart solution for Novi jobs

Field Service Technician - Production Equipment (Digital Service Engin

Company: Canon USA
Location: Novi
Posted on: January 14, 2021

Job Description:

Location: US-MI-NoviRequisition ID: 23958Category: Field ServicePosition Type: Full-TimeOverview

Works on Production equipment, including Canon and Oce industry-leading products. Provide operational, maintenance and networking support for customers, by executing the highest level of service with seamless technical expertise of Canon Solutions America supported products in accordance with the current Service and Parts Standards.


- Diagnoses mechanical, software, network and system failures, using established procedures.
- Services and Repairs designated equipment, in an assigned territory, to Canon standards and specifications.
- Prepares reports for analysis of product failure trends and service ability issues ensuring accurate information and record-keeping.
- Complete working knowledge and aptitude of multiple product groups. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include work flow analysis, customer relations and ultimately customer satisfaction and retention.
- Meets customer demands by providing efficient, responsive and accurate flow of service information.
- Maintains all technical information and Canon property assigned and provides direction to less senior engineers in same.
- Provides the solutions of escalated technical and / or customer service related problem areas for any territory requested.


- Typically requires general education and/or vocational or military training, plus 1 to 2 years of related experience.
- Associates degree in electronics, electrical, mechanical, or similar capacity from an accredited college or technical school, or equivalent in experience; military experience is a big plus!
- Possess a basic understanding of internet environments.
- May require some travel for instructor led training programs.
- Valid driver's license and acceptable driving record necessary.
- Must be able to work in a 24x7 environment by participating in on-call rotations.
- Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling).

Company Overview

About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers' site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at .


Posting Tags


Keywords: Canon USA, Novi , Field Service Technician - Production Equipment (Digital Service Engin, IT / Software / Systems , Novi, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Technical Support Representative
Description: Job Description Are You Looking for What-s Next in Your Career New Job New Beginning New You Our Technical Support advisors provide customer service to resolve technology challenges through a series (more...)
Company: Kelly
Location: Detroit
Posted on: 01/21/2021

Java Software Engineer
Description: Dear Professional, We are looking to hire strong Java Developer for a long term Opportunity with one of our client. W2 only Sponsorship Available with excellent benefits. About the Microservices/Platform (more...)
Company: Info Services
Location: Romulus
Posted on: 01/21/2021

In-Home Usage Tester (Product Tester from home) Part-time
Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...)
Company: American Consumer Panels
Location: Warren
Posted on: 01/21/2021

Technical Architect
Description: Technical ArchitectLocation : Detroit Area br --Job Description: br Primary Skill Required: br J2EE, Micro services, Spring
Company: National Computer Systems
Location: Detroit
Posted on: 01/21/2021

Software Engineer
Description: Better is redefining homeownership and making it simpler, faster-and most importantly-more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey (more...)
Location: Detroit
Posted on: 01/21/2021

Software Engineer
Description: Epitec POSITION: Software Engineer JOB TYPE: W-2, Full- Time, Contract LOCATION: Dearborn, MI RESPONSIBILITIES FOR SOFTWARE ENGINEER: Development and support for the Enterprise Data Warehouse and the (more...)
Company: EPITEC
Location: Grosse Pointe
Posted on: 01/21/2021

Computer Programming Tutor (more than $1k/mo)
Description: Varsity Tutors is looking to contract with tutors to connect with clients across a variety of academic subjects and major test prep through Varsity Tutors--- platform. There are many benefits of tutoring (more...)
Company: Varsity Tutors
Location: Toledo
Posted on: 01/21/2021

Software Engineer
Description: Job Summary: As part of the SCRUM team, Integrator is responsible for integration activities of SAE Level 3, and 4 automated driving features, BSP/Driver development on QNX platform, operating system, (more...)
Company: KPIT
Location: Auburn Hills
Posted on: 01/21/2021

Mobile Notary Signing Agent / Be Your Own Boss!
Description: Certified Mobile Notary Services is now seeking individuals who are wanting to become a public mobile notary in their local state. Mobile Notary Certified Mobile
Company: Certified Mobile Notary Service
Location: Richmond
Posted on: 01/21/2021

Packaging Specialist
Description: Staffmark has immediate openings for Packaging Specialists in Findlay, OH. for a global manufacturer of plastic containers. Day or Night shift available. 14.00/hr. No experience needed, but previous (more...)
Company: Staffmark
Location: Findlay
Posted on: 01/21/2021

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Novi RSS job feeds