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Field Services Engineer

Company: Staubli Corporation
Location: Novi
Posted on: February 19, 2021

Job Description:

Company Overview:Staubli is a value driven technological solutions provider with three dedicated activities: Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Staubli guarantees high quality, reliability and performance - our strong basis for the trusted partnership with our customers worldwide.Job Description:Support external customers and internal team with pricing, ordering, and CRM entry of spare parts.Roles & Responsibilities:* Provide St--ubli customers with in-house or on-site repair, troubleshooting, maintenance and programming services for St--ubli robots on an emergency or 24/7 basis.* Manning customer service hotline* Discuss, diagnose & repair of robot systems* Document St--ubli robot and related equipment performance and report results for the purpose of troubleshooting, repairing, and restarting the system.* Coordinate activities, update status and availability with Local Manager.* Completion of detailed Field Service reports for each customer call and documentation of service interventions in CRM database.* Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction and proper billing.* Communicate frequently with customer to ensure that all expectations are being met.* Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty.Requirements & Skills:* Candidate must have an Associate degree in Mechatronics or equivalent experience.* Minimum of three years automation and / or technical service experience preferred.* Electrical / Mechanical troubleshooting, teardown and repair experience* Structure text programming languages* Valid driver's license with good driving record* Valid passport or capability to get a passport* Willing and able to undertake travel up to 50-75% of the time.* Training may require international travelCompetencies:* Ability to read and interpret electrical, mechanical prints and related technical documentation.* Ability to effectively use a PC and Microsoft Office applications.* Structured text programming languages such C , C++, Java ---etc* Quality and customer service driven to consistently satisfy internal and external customers* Good technical writing and communication skills.* Self-motivated, proactive, and resourceful* Positive, professional attitude* Customer oriented* Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers and/or vendors* Reacts quickly and adapts to changes in priorities, circumstances and direction* Works effectively with minimal supervision* Bilingual is a plus (preferred: Spanish)

Keywords: Staubli Corporation, Novi , Field Services Engineer, IT / Software / Systems , Novi, Michigan

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