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Field Services Engineer

Company: Staubli Corporation
Location: Novi
Posted on: February 20, 2021

Job Description:

Company Overview: Staubli is a value driven technological solutions provider with three dedicated activities: Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Staubli guarantees high quality, reliability and performance - our strong basis for the trusted partnership with our customers worldwide. Job Description:Support external customers and internal team with pricing, ordering, and CRM entry of spare parts. Roles & Responsibilities:

  • Provide St--ubli customers with in-house or on-site repair, troubleshooting, maintenance and programming services for St--ubli robots on an emergency or 24/7 basis.
  • Manning customer service hotline
  • Discuss, diagnose & repair of robot systems
  • Document St--ubli robot and related equipment performance and report results for the purpose of troubleshooting, repairing, and restarting the system.
  • Coordinate activities, update status and availability with Local Manager.
  • Completion of detailed Field Service reports for each customer call and documentation of service interventions in CRM database.
  • Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction and proper billing.
  • Communicate frequently with customer to ensure that all expectations are being met.
  • Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty. Requirements & Skills:
    • Candidate must have an Associate degree in Mechatronics or equivalent experience.
    • Minimum of three years automation and / or technical service experience preferred.
    • Electrical / Mechanical troubleshooting, teardown and repair experience
    • Structure text programming languages
    • Valid driver's license with good driving record
    • Valid passport or capability to get a passport
    • Willing and able to undertake travel up to 50-75% of the time.
    • Training may require international travel
      Competencies:
      • Ability to read and interpret electrical, mechanical prints and related technical documentation.
      • Ability to effectively use a PC and Microsoft Office applications.
      • Structured text programming languages such C , C++, Java ---etc
      • Quality and customer service driven to consistently satisfy internal and external customers
      • Good technical writing and communication skills.
      • Self-motivated, proactive, and resourceful
      • Positive, professional attitude
      • Customer oriented
      • Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers and/or vendors
      • Reacts quickly and adapts to changes in priorities, circumstances and direction
      • Works effectively with minimal supervision
      • Bilingual is a plus (preferred: Spanish)

Keywords: Staubli Corporation, Novi , Field Services Engineer, IT / Software / Systems , Novi, Michigan

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