Field Services Engineer

Company: Staubli Corporation
Location: Novi
Posted on: February 23, 2021

Job Description:

Company Overview: Staubli is a value driven technological solutions provider with three dedicated activities: Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Staubli guarantees high quality, reliability and performance - our strong basis for the trusted partnership with our customers worldwide. Job Description:St--ubli Corporation as part of a growing international robot manufacturer seeks qualified individuals for a Robotics field service Engineer full time position. The position will be located at a satellite office in Novi, Michigan.
Roles & Responsibilities:

• Provide St--ubli customers with in-house or on-site repair, troubleshooting, maintenance and programming services for St--ubli robots on an emergency or 24/7 basis.
• Manning customer service hotline
• Discuss, diagnose & repair of robot systems
• Document St--ubli robot and related equipment performance and report results for the purpose of troubleshooting, repairing, and restarting the system.
• Coordinate activities, update status and availability with Local Manager.
• Completion of detailed Field Service reports for each customer call and documentation of service interventions in CRM database.
• Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction and proper billing.
• Communicate frequently with customer to ensure that all expectations are being met.
• Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty. Requirements & Skills:
  • Candidate must have an Associate degree in Mechatronics or equivalent experience.
  • Minimum of three years automation and / or technical service experience preferred.
  • Electrical / Mechanical troubleshooting, teardown and repair experience
  • Structure text programming languages
  • Valid driver's license with good driving record
  • Valid passport or capability to get a passport
  • Willing and able to undertake travel up to 50-75% of the time.
  • Training may require international travel
    Competencies:
    
    • Ability to read and interpret electrical, mechanical prints and related technical documentation.
    • Ability to effectively use a PC and Microsoft Office applications.
    • Structured text programming languages such C , C++, Java ---etc
    • Quality and customer service driven to consistently satisfy internal and external customers
    • Good technical writing and communication skills.
    • Self-motivated, proactive, and resourceful
    • Positive, professional attitude
    • Customer oriented
    • Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers and/or vendors
    • Reacts quickly and adapts to changes in priorities, circumstances and direction
    • Works effectively with minimal supervision
    • Bilingual is a plus (preferred: Spanish)

Keywords: Staubli Corporation, Novi , Field Services Engineer, IT / Software / Systems , Novi, Michigan