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Information Technology Help Desk

Company: TRG
Location: Novi
Posted on: January 7, 2022

Job Description:


  • Cannot offer visa sponsorship now or in the future.
  • Sorry no F1 or H1 or TN candidates can be considered.
  • Seeking a local candidate - no relocation will be provided.
  • Position will be working 50% of time in Novi and 50% of time in Brighton locations
    This is a contract-to-hire position for 6 months and will then become direct hire position. Objective of the Position: This position provides IT Tech support and customer service by assisting end users at site assigned Novi & Brighton Michigan locations. The position ensures that all IT support requests are addressed in a timely fashion.
    • Support end users with day-to-day problems at site assigned (and/or other locations), requires travel by car or plane to Michigan locations based on assignment.
    • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
    • Respond to queries either in person (50%) or over the phone (50%). Highly Interactive role that required face-to-face interactions with end users and IT team on a daily basis.
    • Provides company cell phones assistance (including Blackberry and IPhone) to end users
    • Issuing new user security access to certain network drives.
    • Determine priority of open issues including End User requests.
    • Provision of IT equipment and software to end users.
    • On Call (nights & weekends) only as needed.
    • Create IT support documentation. Work Experience:
      • Associates degree or equivalent from a 2 year college or technical school.
      • Prior internship experience in technical support/IT function.
      • Must have strong troubleshooting, time management, and customer support skills.
      • Position will be working in both Brighton & Novi locations.
      • To perform this job successfully, an individual must be proficient in Microsoft Windows, Microsoft Office.
      • To perform this job successfully, an individual must be knowledgeable in Hardware support, to include (but not limited to): laptops, desktops, servers, printers, smartphones.

Keywords: TRG, Novi , Information Technology Help Desk, IT / Software / Systems , Novi, Michigan

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