NoviRecruiter Since 2001
the smart solution for Novi jobs

Information Technology Help Desk

Company: TRG
Location: Novi
Posted on: January 7, 2022

Job Description:

Important

  • Cannot offer visa sponsorship now or in the future.
  • Sorry no F1 or H1 or TN candidates can be considered.
  • Seeking a local candidate - no relocation will be provided.
  • Position will be working 50% of time in Novi and 50% of time in Brighton locations
    This is a contract-to-hire position for 6 months and will then become direct hire position. Objective of the Position: This position provides IT Tech support and customer service by assisting end users at site assigned Novi & Brighton Michigan locations. The position ensures that all IT support requests are addressed in a timely fashion.
    • Support end users with day-to-day problems at site assigned (and/or other locations), requires travel by car or plane to Michigan locations based on assignment.
    • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
    • Respond to queries either in person (50%) or over the phone (50%). Highly Interactive role that required face-to-face interactions with end users and IT team on a daily basis.
    • Provides company cell phones assistance (including Blackberry and IPhone) to end users
    • Issuing new user security access to certain network drives.
    • Determine priority of open issues including End User requests.
    • Provision of IT equipment and software to end users.
    • On Call (nights & weekends) only as needed.
    • Create IT support documentation. Work Experience:
      • Associates degree or equivalent from a 2 year college or technical school.
      • Prior internship experience in technical support/IT function.
      • Must have strong troubleshooting, time management, and customer support skills.
      • Position will be working in both Brighton & Novi locations.
      • To perform this job successfully, an individual must be proficient in Microsoft Windows, Microsoft Office.
      • To perform this job successfully, an individual must be knowledgeable in Hardware support, to include (but not limited to): laptops, desktops, servers, printers, smartphones.

Keywords: TRG, Novi , Information Technology Help Desk, IT / Software / Systems , Novi, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Novi RSS job feeds