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Customer Service - Field Service/Order Processing Admin

Company: EOS
Location: Novi
Posted on: January 9, 2022

Job Description:

This opportunity is for a highly motivated and organized individual whose responsibilities include, but are not limited to: Providing support to the Regional Service Managers in resolving all customer service related topics in a timely manner, corresponding with Field Service Technicians/Engineers in the completion of service orders/paperwork, working together with other departments in the US/Germany to provide customer satisfaction in the service department.

What You Will be Doing:
Completion of service orders in a timely manner, to include coordinating with the Field Service Engineer/Technician so that all the paperwork is turned in promptly, updating the Regional Service Manager on any outstanding documents or issues that may arise.

Generating/tracking quotes, purchase orders, order acknowledgments, and service-related invoices performed at customer locations.

Process aftermarket quotes and orders.

Generate weekly/as-needed reports for the Regional Service Manager.

Assisting in the resolution of customer's service/billing issues.

Assist with FS Engineer/Technician Inventory.

Generate/distribute monthly reports to the Field Service Engineers.

Refer unresolved customer grievances to EOS management for further action.

Work with Life Cycle Solutions Team for completion of service contracts in ERP system, contract renewals, and provide feedback about the types of contracts/coverage levels.

Being Proactive - recommending improvements in service or billing methods and procedures in order to prevent future problems.

Main point of service contact for key accounts

Back-up other FS Administrators when needed.

What We are Looking For:
- - - - - - - -Minimum 3 years of experience in a customer service environment
- - - - - - - -In depth skills with ERP system, Oracle, SAP, Salesforce, MS-Office
- - - - - - - -Computer knowledge (PC-configuration, MS-Windows, Network knowledge
- - - - - - - -Ability to work independently
- - - - - - - -Ability to cope with pressure
- - - - - - - -Results-oriented work
- - - - - - - -Team spirit, good communication skills
- - - - - - - -Flexibility and adaptability
- - - - - - - -Cost-consciousness
- - - - - - - -Occasional travel, if needed
- - - - - - - -Valid driver's license

About EOS:
EOS is the world's leading technology supplier in the field of industrial 3D printing of metals and polymers. -Formed in 1989, the privately held company is a pioneer and innovator for comprehensive solutions in additive manufacturing. -Its product portfolio of EOS systems, materials and services gives customers crucial competitive advantages in terms of product quality and the long-term economic sustainability of their manufacturing processes. -Furthermore, customers benefit from deep technical expertise in global service applications engineering and consultancy.

At EOS we strive to attract, motivate and retain talented people. EOS offers robust health benefits and compensation packages that are competitive in the marketplace and industry peers. EOS fosters the professional growth of our employees by building up their knowledge and skills to help further their careers and focuses on training and development. -EOS has a supportive culture, providing various perks and benefits to EOS employees, making it a great place to work.

Keywords: EOS, Novi , Customer Service - Field Service/Order Processing Admin, IT / Software / Systems , Novi, Michigan

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