Technology Account Lead

Company: Ryder System
Location: Novi
Posted on: May 11, 2022

Job Description:

Current Employees: If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sys\attachment.do?sys\id=a39f83621bd99050632a4223cd4bcb91) . Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy) You are the driving force behind our company. Start your career with Ryder today! Summary The Technology Account Lead will provide account and application support to various Automotive, Aerospace, and Industrial accounts. Application support includes both transportation management and distribution management technologies. In addition, this position will provide application and possible system operations support for various high-visibility accounts. Essential Functions

• Provide IT account management support to various Automotive, Aerospace, and Industrial accounts. Account management includes; but is not limited to, single point of contact for account to liaise with IT, financial reporting, forecasting, status reporting, change request administration, requirements gathering and definition, and managing a matrix environment so that the right group of people are engaged at the right time. In this capacity, candidate acts as the voice of the customer
• Provide 24 x 7 on-call support for Severity 1 issues, per duty roster (generally 1 week every 2 months) with a root-cause/corrective action mindset. Respond to Severity 1 escalations 24 x7 x 365
• Provide IT Project Management (scope, schedule, and budget management) for medium and large complex business startups, managing these projects across multiple IT teams Additional Responsibilities
  • Performs other duties as assigned Skills and Abilities
    • Well rounded knowledge of automotive industry to facilitate requirements discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams; including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions
    • Strong documentation skills as it relates to business requirements and scope definition
    • Ability to manage a budget through quotation, approval, and execution, including a solid understanding of SOP98 and the account principles relating to capitalization
    • Working knowledge of project management methodology including the ability to build a project plan using Microsoft technologies, manage project objectives to ensure on-time delivery, and negotiate resource allocation and priorities
    • Candidate must possess strong client facing skills and understand the mechanisms for building strong, long-lasting internal and external customer relationships, including the ability to generate results through influence
    • Ability to manage multiple projects and/or change requests concurrently (preferred) Qualifications
      • Bachelor's degree required in IT management, supply chain management, computer science, engineering, accounting, or finance or a high school diploma with equivalent experience in any of the disciplines listed herein
      • Five (5) years or more in account management or related experience required
      • Two (2) years or more automotive industry required
      • Two (2) years or more logistics or supply chain preferred
      • PMI DOT Regulated: No Job Category: Solutions Delivery Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy) \#wd

Keywords: Ryder System, Novi , Technology Account Lead, IT / Software / Systems , Novi, Michigan