Technology Account Lead
Company: Ryder System
Location: Novi
Posted on: May 11, 2022
Job Description:
Current Employees: If you are a current employee at Ryder (not a
Contractor or temporary employee through a staffing agency), please
click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to
log in to Workday to apply using the internal application process.
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please review this quick reference guide
(https://rydersystems.service-now.com/sys\attachment.do?sys\id=a39f83621bd99050632a4223cd4bcb91)
. Job Seekers can review the Job Applicant Privacy Policy by
clicking HERE. (https://ryder.com/job-applicant-privacy-policy) You
are the driving force behind our company. Start your career with
Ryder today! Summary The Technology Account Lead will provide
account and application support to various Automotive, Aerospace,
and Industrial accounts. Application support includes both
transportation management and distribution management technologies.
In addition, this position will provide application and possible
system operations support for various high-visibility accounts.
Essential Functions
- Provide IT account management support to various Automotive,
Aerospace, and Industrial accounts. Account management includes;
but is not limited to, single point of contact for account to
liaise with IT, financial reporting, forecasting, status reporting,
change request administration, requirements gathering and
definition, and managing a matrix environment so that the right
group of people are engaged at the right time. In this capacity,
candidate acts as the voice of the customer
- Provide 24 x 7 on-call support for Severity 1 issues, per duty
roster (generally 1 week every 2 months) with a
root-cause/corrective action mindset. Respond to Severity 1
escalations 24 x7 x 365
- Provide IT Project Management (scope, schedule, and budget
management) for medium and large complex business startups,
managing these projects across multiple IT teams Additional
Responsibilities
- Performs other duties as assigned Skills and Abilities
- Well rounded knowledge of automotive industry to facilitate
requirements discussion and troubleshooting efforts between
business owner, Ryder customer, and IT development teams; including
facilitating discussions around supply chain process
implementations and/or improvements for integrated solutions
- Strong documentation skills as it relates to business
requirements and scope definition
- Ability to manage a budget through quotation, approval, and
execution, including a solid understanding of SOP98 and the account
principles relating to capitalization
- Working knowledge of project management methodology including
the ability to build a project plan using Microsoft technologies,
manage project objectives to ensure on-time delivery, and negotiate
resource allocation and priorities
- Candidate must possess strong client facing skills and
understand the mechanisms for building strong, long-lasting
internal and external customer relationships, including the ability
to generate results through influence
- Ability to manage multiple projects and/or change requests
concurrently (preferred) Qualifications
- Bachelor's degree required in IT management, supply chain
management, computer science, engineering, accounting, or finance
or a high school diploma with equivalent experience in any of the
disciplines listed herein
- Five (5) years or more in account management or related
experience required
- Two (2) years or more automotive industry required
- Two (2) years or more logistics or supply chain preferred
- PMI DOT Regulated: No Job Category: Solutions Delivery Ryder is
proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment
without regard to race, religion, color, national origin, sex,
sexual orientation, gender identity, age, status as a protected
veteran, among other things, or status as a qualified individual
with disability. Job Seekers can review the Job Applicant Privacy
Policy by clicking HERE.
(https://ryder.com/job-applicant-privacy-policy) \#wd
Keywords: Ryder System, Novi , Technology Account Lead, IT / Software / Systems , Novi, Michigan
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