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Spvr CSA Field Service

Company: Michigan CAT
Location: Novi
Posted on: September 24, 2022

Job Description:

  • Objective:Supervises the preventive maintenance services and repairs on engines and generators throughout the company. - Receives and processes work orders, schedules and supervises the work of technicians. - Develops and maintains proper business relations with customers and suppliers. - Ensures a high level of service and repair skill among assigned personnel. - Obtains technical guidance for employees and external customers. -Responsibilities:
    • Assigns and schedules EPG Field Technicians for Preventative Maintenance (PM) Services on a daily basis using Contract Manager or customer's request
    • Communicates with all necessary internal and external customers regarding service requirements to provide accurate repair quotes
    • Schedules small repairs with customers for items found during PM Services
    • Processes work orders and ensure accuracy in all charges including labor, parts, fluids, non-flat rate pricing items
    • Reviews and approves invoices, CSA contracts, etc. to result in a complete invoice to the customer
    • Supervises work assignments of technicians, obtains guidance from Technical Communicators or other resources on escalated technical issues, approves overtime, schedules time off and maintains records pertaining to training and safety
    • Manages EPG support equipment and reports any needed repairs to the Regional Field Assistant Manager
    • Reviews urgent oil samples and share results with Service Departments, Customers and PSSRs
    • Assists in organizing and implementing Caterpillar Product Improvement and Product Support letters
    • Back up other EPG Supervisors as needed for vacations, meetings, phone calls, etc.
    • Responsible for after-hours emergency calls. - - -Position Requirements:
      • Associate degree in business management or related field OR equivalent work experience
      • Excellent communication skills including verbal, non-verbal, written and listening skills
      • Excellent customer service skills
      • Proficient in Word, Excel and data base systems
      • Strong multitasking abilities, detail-oriented and self-motivatedPreferred:
        • Bachelor's Degree in business management or technical field relevant to product line
        • Minimum two years of service shop or product support experience, preferably in a EPG setting
        • Previous supervisory experience - -Michigan CAT is an Equal Opportunity EmployerQualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. - - - -

Keywords: Michigan CAT, Novi , Spvr CSA Field Service, IT / Software / Systems , Novi, Michigan

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