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Financial Processing Representative

Company: Greatcall
Location: Novi
Posted on: March 15, 2020

Job Description:

POSITION: Commercial Financial Processing Analyst DEPARTMENT: Billing REPORTING SUPERVISOR : Commercial Financial Processing Supervisor FLSA: Non-Exempt SCHEDULE: Monday through Friday ABOUT THE TEAM The Commercial Billing Operations Group is passionate and driven to succeed in delivering exceptional quality and service to our Consumer and Commercial wireless customers. This teamas main responsibilities include managing 70+ billing cycles, claim uploads, collections and payments of our customer base. They work closely with other divisions within Billing Operations as well as other departments at CST including the Care Center, Accounting and Information Systems teams. ABOUT THE JOB The Financial Processing Analyst ensures the timely and accurate completion of daily job functions, which includes refunding customers, posting adjustments, analyzing account balances, handling inbound telephone calls, process incoming cancellation requests and posting payments in accordance with company policies. RESPONSIBILITIES Process recurring check, credit card and ACH payments. Issue/request credit adjustments and refunds to subscriberas account as needed after approval has been secured Process a daily deposit to ensure that our bank account is properly credited for monies received Post subscriber payment batches and insure the batches tie out to what was deposited, allocate payments accordingly Sort, distribute and process incoming mail and returned mail Place outbound and receive inbound past due calls, adhering to all regulatory and organization requirements Collect past due balances and/or negotiate arrangements to collect balances related to past due accounts Process incomplete and returned check payments Provide a high level of customer service and strive for one-call resolution to the member in an efficient and empathetic manner while documenting all correspondence into the system Process cancellation notices/requests received via fax and e-mail by entering a Q-Cancel on the subscriberas account and ensure that any necessary stakeholders are notified as contractually required Validate all incoming cancellations through the Sales Tool to ensure they are properly processed through the cancel process Process incoming authorizations and service plans, following all relevant agency protocols after updating the database with the relevant information Other duties as assigned QUALIFICATIONS Education: High school diploma or GED required Experience : Minimum 1 year of relevant experience in customer service required Knowledge/Skills/Abilities required for this position: Excellent verbal and written communication skills Strong analytical skills, with the ability to interpret data from multiple sources to reach sound conclusions Ability to prioritize while exercising attention to detail and accuracy Self-starter with an ability to thrive in a repetitive environment Customer-focused Highly organized Proficient in Microsoft Excel and Word

Keywords: Greatcall, Novi , Financial Processing Representative, Other , Novi, Michigan

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