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Manager Customer Logistics

Company: Ryder System
Location: Novi
Posted on: April 30, 2021

Job Description:

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sys\attachment.do?sys\id=a39f83621bd99050632a4223cd4bcb91) .

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

You are the driving force behind our company.

Start your career with Ryder today!

Summary

The Manager Customer Logistics will oversee the day-to-day operations within an assign function, and is responsible for all aspects of Operations and Account Management . Mainly responsible for the leadership of direct reports as well as the attainment of daily operational goals within his/her assigned functional area.

Essential Functions

  • Customer service satisfaction and expectation management
  • Staffing performance management and development of exempt and non-exempt employees
  • Manage day-to-day planning and scheduling
  • Health and Safety Management
  • State/Local/Federal regulations compliance

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Analyze P&L to determine account profitability, and provide financial insight to leadership
  • Manage carriers and follow up on operational issues
  • Create and maintain consolidation reports (Power BI)
  • Work with invoicing team to audit and approve customer invoices
  • Carrier bids and rate negotiations
  • Contract review and execution
  • Assist Carrier Management Team with finalization of claims
  • Coordinate and execute business reviews with the customers
  • Track and measure KPI’s
  • Identify continuous improvement opportunities
  • Grow services across existing customers and pursue new customers

Qualifications

  • Associate's degree required
  • Bachelor's degree preferred Related field
  • Five (5) years or more Logistics, Transportation, Warehouse or industry related field experience required
  • Five (5) years or more Previous plant experience required
  • Five (5) years or more Contingency planning and crisis management support experience required
  • One (1) year or more direct supervisory experience required
  • Five (5) years or more 3PL experience required
  • One (1) year or more LLP (lead Logistics Provider) background required

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\#INDexempt

\#LI-post

Job Category

Logistics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

\#wd

Keywords: Ryder System, Novi , Manager Customer Logistics, Other , Novi, Michigan

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