Retail In-Store Assistant Branch Manager
Company: Michigan First
Posted on: May 3, 2021
26090 Ingersol Dr
Leader. Charismatic. Friendly. Problem
solver. Team player. Does this sound like you? If so, we’ve got the
perfect position for you as a Retail In-Store Assistant Branch
As a Retail In-Store Assistant Branch
Manager at Michigan First Credit Union, you’ll be challenged to
deliver five-star service while building relationships with our
members. We’re a family here, so outstanding teamwork is a must.
Our number one goal is to provide our members, and potential new
members, with personalized solutions suited to their financial
situations, so they can walk out feeling happy, satisfied, and
What You’ll Do:
Serve as a motivational leader and share
your expertise in lending, investments and other banking products
and services with members, potential members, and your team.
Provide stellar service to Credit Union
members. Ideal candidates will have a proven track record of
delivering phenomenal service in a financial and/or retail
environment and are comfortable with “needs-based” selling.
Serve as a face for our brand. Happy,
confident, positive – that’s who we are. We want exceptional
conversationalists with outgoing personalities that are passionate
and enthusiastic about meeting and making connections with
Manage the details. You’ll be responsible
for all or part of scheduling staff, assigning duties and
priorities in accordance with Credit Union policies, principles and
procedures, as assigned by the Branch Manager.
Teach and inspire. Your teammates will
look to you for guidance and you’ll set the tone for branch
success. Excellent interpersonal skills are a must!
Share our services. Seek out and talk
directly with in-store customers to evaluate their financial needs
and see where our products fit in.
Research. You’ll make recommendations for
new, improved or expanded products and services based on feedback
from store customers. You’ll also review other in-store operations
to plan and direct sales programs that address emerging needs and
Find better ways. Develop plans that
increase material, machine, and team member efficiency.
Lend a hand. The Branch Manager will rely
on you to help them get the job done, and you’ll assist them with
completing other duties as assigned, including providing overall
branch direction, coordination and evaluation in their
Crunch the numbers. You’ll oversee the
reporting and analysis of all transactions, goals and activities,
and prepare branch reports and schedules required by headquarters
or regulatory agencies.
Aid with developing joint promotional
opportunities with the retailer.
Help conduct promotions. Support the
Credit Union in promoting products and services, and lead team
members to do the same.
Ensure the branch image is favorable and
reflects a sound and secure financial institution that employs
prudent housekeeping procedures, safety measures, and provides a
pleasant atmosphere for members, including privacy,
confidentiality, and ease of use.
Education. Must have an associate’s
degree or two years of equivalent leadership experience with a bank
or credit union.
Financial institution background.
Thorough knowledge of lending processes and experience with
financial institution products and services is a must.
Outgoing, personable candidates. You must
truly love people to work here. We’re looking for exceptional
conversationalists who demonstrate the ability to engage strangers
in conversation about our services, and adhere to our member
service standards each day.
Critical thinking skills. We’re looking
for someone with creative and innovative problem identification and
Coaching experience. Must have experience
evaluating and making sound decisions on sales, service and other
skill levels of team members, and a track record of successfully
coaching team members to improve their skills.
Must be able to work a flexible schedule,
including weekends and early evenings. (Please note – Team members
are only expected to work two Saturdays per month, and no Sundays.
When scheduled to work on Saturdays, in addition to having Sunday
off, team members will normally receive another day off during the
Communications skills. We’re looking for
top-notch skills, whether you’re interacting in-person or through
email, we want excellent communicators.
Computer savvy professionals. Proficiency
in Microsoft Word, Excel and PowerPoint is a plus!
Cool, calm and collected personalities.
In this role, it’s vital you have the ability to multi-task and be
Must be able to assist at any of our
in-store locations to meet business needs.
Michigan First Credit Union was founded
more than 90 years ago by educators and now delivers world-class
service to more than 175,000+ members at our branches throughout
Michigan, and we’re growing! We offer financial solutions for every
life stage and seek to positively transform our members’ lives
through personalized service that meets their unique needs.
Simply put, Michigan First Credit Union’s
sole mission is to provide the highest quality member experience.
Working here, you’ll get to participate in a strong culture
centered around service, professionalism, and growth.
Michigan First highlights:
- 450+ team members
- 34 locations spanning the Lansing area, Grand Rapids and Metro
- Industry leader in community support and charitable giving
through the Michigan First Foundation
- Member Services Call Center operates 24/7/365
- Over $1 Billion in assets
Awards Michigan First Credit Union has been
the proud recipient of:
- 2020 Channel 4 - Vote for the Best - Credit Unions (1st
- 2020 Channel 4 - Vote for the Best - Mortgage Lenders (1st
- 2020 Best & Brightest in West Michigan
- 2020 Best & Brightest in the Nation
- 2020 Best Credit Unions to Work For
- 2020 Best & Brightest in Metro Detroit
- 2020 Detroit Free Press Top Workplaces
- 2019 Crain’s Coolest Places to Work in Michigan
- 2019 Michigan Veterans Affairs Agency - Certified Veteran
Friendly Employer - Bronze Level
Benefits and perks of joining our
award-winning team include:
- Very competitive pay
- Low-cost medical, dental, and vision benefit options.
Employer-paid life and disability insurance
- 401(k) - 100% match up to 5% deferral
- Tuition reimbursement for both Undergraduate and Graduate
- Access to a complimentary concierge service that assists with
nearly any item on your to-do list
- Free, state-of-the-art fitness center at our Lathrup Village
headquarters with exercise equipment, showers and locker rooms
- Wellness initiatives and events throughout the year to help
team members stay healthy
- Loan discounts for certain secured and unsecured loans and
- Opportunities for pay increases, incentives and profit-sharing,
based on performance
- Onsite subsidized top notch Cafe 26 for team members' use
- Onsite bowling center
Michigan First Credit Union is an Equal
Keywords: Michigan First, Novi , Retail In-Store Assistant Branch Manager, Other , Novi, Michigan
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