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Loan Servicing Representative III

Company: Community Financial Credit Union
Location: Novi
Posted on: May 4, 2021

Job Description:

Be a part of One Team One Mission! Would you like to be part of an organization that believes in being passionate about what you do?Do you want the ability to be involved in the community you work in and spending time involved with numerous charitable organizations?Join the CFCU family where we put our members and team members first.Our Total Rewards package includes medical, dental, and vision with a generous time-off package, matching 401 (k), and paid time off to do volunteer work.A Day in the Life:The Loan Servicing Representative III is responsible for the administration of all tasks related to servicing all loans in the credit union's loan portfolio. Essential Functions and Responsibilities:The minimum requirement for any team member of our company is to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with Equal Employment Opportunity standards and regulations. We also require, as a minimum standard, that all team members have the ability to accept direction and constructive criticism from supervisors and managers. Monitor and process loan file requests, loan change requests, loan payoff checks, department mail and close accounts. Investigate all insurance mail, paying all homeowners insurance bills from escrow.Answer requests and phone calls from members or other companies. This includes extensive research and corrections - requiring that loan documents be located and the thorough knowledge of both simple and amortized interest loans.Perform duties related to loan scanning, loan indexing, and system loan reversals. Perform end-of-day and end-of-month processing as needed.Resolve daily loan servicing issues.Assist with Lending and Servicing system issues, efficiency issues and training team members.Complete systems transactions as requested by Collections.Review/obtain underwriting and draft subordination agreements.Complete termination statements, discharges of mortgages, and system transactions as requested. Log all recorded mortgages, discharges and final title policies.Manage all aspects of consumer loan titling: lien placement, missing titles, termination statements, and obtaining necessary corrections. Accurately maintain, balance, and close cash drawers.Perform all duties related to maintaining proper insurance placement on all applicable collateralized loan accounts, including working with insurance tracking vendors to accurately obtain, track, force place and refund insurance.Perform all duties related to setting up, maintaining, and canceling member mortgage escrow accounts including accurately paying summer/winter taxes.Perform all duties related to tracking flood insurance, including sending notices to members to obtain flood insurance, researching flood certificates, and force-placing insurance.Monitor loan portfolio to ensure compliance with Servicemembers Civil Relief Act as needed.Process credit life, disability, and GAP insurance claims.Fund indirect auto loans.Fund and disburse checks on Home Equity Lines of Credit and Term Loans.Fund and complete all servicing tasks for commercial loans.Transfer mortgage loans from loan origination systems to servicing platform and fund.Review and process credit corrections and disputes via E-Oscar as needed.Complete loan quality assurance reviews.Prepare and ship mortgage documents to investors.Act as a back up to the Senior Loan Servicing Representative.Draft and process mortgage modifications.Perform other duties as directed by leadership. Qualifications Required:High school diploma or equivalent.4 years of loan servicing experience or related experience in a financial/lending institution.2 years of mortgage documentation experience.Demonstrated knowledge of loan servicing systems and procedures used in order to solve complex issues.Proficiency using Excel and Word. Qualifications Preferred:Proficiency using Symitar.Proficiency using Mortgage Servicer. Core Competencies:Member-focused: Championing our service philosophies to all internal & external members.Productive: Achieving excellence with attention to detail.Proactive: Taking initiative and ownership.Analytical: Using critical-thinking and problem-solving skills.Organized: Efficiently managing time and other resources.Communicative: Accurately expressing oneself verbally and in writing.Supportive: Being approachable, respectful, and team-oriented.Teachable: Embracing continuous improvement.Confidential: Maintaining a high level of confidentiality. Compliant: Respecting regulations, policies, and procedures.Computer proficient: Adept at using computers. Working Conditions:This position works in-office and at home. Work requires an appropriate work environment in the home. In-office working conditions are normal. Lighting, temperature, audio, and work space are all sufficient. Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Disclaimer/Intent and Function of Job Descriptions:The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications required of team members assigned to this job. Job duties may be changed or modified in the Credit Union's discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with his or her supervisor.Equal Employment Opportunity Policy:Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.Note: If you have issues applying, please try using the Google Chrome or Firefox web browsers on a computer. PI135601801

Keywords: Community Financial Credit Union, Novi , Loan Servicing Representative III, Other , Novi, Michigan

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