SMS Coordinator

Company: Ryder System
Location: Novi
Posted on: June 1, 2021

Job Description:

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sys\attachment.do?sys\id=a39f83621bd99050632a4223cd4bcb91) .

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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Summary

As part of the Ryder team, the Shipment Management Associate II will handle a variety of tasks.

Essential Functions

• Technical Support of SMC Operations:Provide tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required
• Customer Interfacing:Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner
• Continuous Improvement & ISO 9001 Quality Program:Responsible for development and documenting operational processes and procedures at the account level to support site wide ISO 9001 quality system
• Customer Solution Development and Support:Proved support for peers and subordinates key operational decisions and non-typical requests to support customers business needs
• Operational Training:Participate in the development, deployment and maintenance of both client specific and operations generic training materials and delivery methods
• Project Management:Manage a variety of account specific and site wide tactical and strategic projects

Additional Responsibilities

• The SMC may be required to support the client after hours, such as nights, weekends and/or holidays via cell phone rotation and remote equipment
• Performs other duties as assigned.

Skills and Abilities

• Ability to represent the company with external constituents
• Represent Ryder Shipment Management Services in a professional manner to internal and external parties
• Ability to build strong customer relationships
• Demonstrated customer service capabilities
• Direct customer interface (internal/external) on all customer related issues
• Effective leadership skills
• Strong verbal and written communication skills
• Ability to work independently and as a member of a team
• Demonstrates problem solving skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• H.S. diploma/GED required
• Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field
• Two (2) years or more direct Transportation or Logistics work experience required

Travel

None

DOT Regulated

No

Job Category

Supply Chain

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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Keywords: Ryder System, Novi , SMS Coordinator, Other , Novi, Michigan