Technical Service Engineer - Automotive Exterior, Wire & Cable

Company: Westlake Chemical
Location: Novi
Posted on: June 3, 2021

Job Description:

SUMMARY

This position utilizes technical service to support Automotive Exterior and W&C Compound sales efforts by investigating problems and recommending solutions. This customer-focused role is important to ensure Westlake Global Compounds understands and meets their existing and future internal and external customers' ever-changing needs.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Lead technical services for customers in the form of product trials, technical reviews and seminars, and onsite customer troubleshooting
• Partner with sales to maintain existing customers and generate new business opportunities
• Manage customer trials to support development efforts to generate new products and improve existing products
• Design and facilitate training to customers, as needed
• Investigate, solve and optimize customer processing
• Continually benchmark Westlake's compound products by working with the global development team
• Develop good working relationships with key stakeholders (technology, operations staff) at customer account
• Initiate, develop and manage new product ideas based on market needs
• Perform additional duties as assigned

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor's degree or higher in Science, Chemistry or Engineering
• 5+ years (10+ years preferred) of experience including:
• Extensive processing experience and/ or compounding in flexible PVC
• Formulating expertise in flexible PVC
• Process troubleshooting in flexible PVC
• Automotive requirements (project management) and Quality Standards

• Leading customer trials, technical reviews and seminars, onsite customer troubleshooting

• Must be able to travel up to 50%+
• Must be accessible to major airport or be able to relocate to Novi, MI or surrounding area

Keywords: Westlake Chemical, Novi , Technical Service Engineer - Automotive Exterior, Wire & Cable, Other , Novi, Michigan