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Technical Service Engineer - Automotive Exterior, Wire & Cable

Company: Westlake Chemical
Location: Novi
Posted on: June 3, 2021

Job Description:


This position utilizes technical service to support Automotive Exterior and W&C Compound sales efforts by investigating problems and recommending solutions. This customer-focused role is important to ensure Westlake Global Compounds understands and meets their existing and future internal and external customers' ever-changing needs.


May include, but are not limited to, the following:

  • Lead technical services for customers in the form of product trials, technical reviews and seminars, and onsite customer troubleshooting
  • Partner with sales to maintain existing customers and generate new business opportunities
  • Manage customer trials to support development efforts to generate new products and improve existing products
  • Design and facilitate training to customers, as needed
  • Investigate, solve and optimize customer processing
  • Continually benchmark Westlake's compound products by working with the global development team
  • Develop good working relationships with key stakeholders (technology, operations staff) at customer account
  • Initiate, develop and manage new product ideas based on market needs
  • Perform additional duties as assigned


  • Bachelor's degree or higher in Science, Chemistry or Engineering
  • 5+ years (10+ years preferred) of experience including:
  • Extensive processing experience and/ or compounding in flexible PVC
  • Formulating expertise in flexible PVC
  • Process troubleshooting in flexible PVC
  • Automotive requirements (project management) and Quality Standards
  • Leading customer trials, technical reviews and seminars, onsite customer troubleshooting

  • Must be able to travel up to 50%+
  • Must be accessible to major airport or be able to relocate to Novi, MI or surrounding area

Keywords: Westlake Chemical, Novi , Technical Service Engineer - Automotive Exterior, Wire & Cable, Other , Novi, Michigan

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