Company: Masco Corporation
Posted on: June 6, 2021
Craft Your Career with Brasscraft Manufacturing Company!
Masco Corporation (NYSE: MAS), with sales revenue over $7
Billion, is a global leader in the design, manufacture and
distribution of branded home improvement and building products. Our
portfolio of industry-leading brands includes Behr paint;
BrassCraft, Delta and Hansgrohe faucets, bath and shower fixtures;
KraftMaid and Merillat cabinets; Milgard windows and doors; and
HotSpring spas. We leverage our powerful brands across product
categories, sales channels and geographies to create value for our
customers and shareholders. For more information about Masco
Corporation, visit masco.com.
Brasscraft Manufacturing Company is a leading manufacturer and
distributor of high-quality water and gas flow control products,
plumbing service and repair parts, and drain cleaning and plumbing
hand tools for the new construction and repair/remodel markets.
Headquartered in Novi, Michigan, Brasscraft supports a wide array
of channel partners including wholesalers, retailers and specialty
dealers, who serve residential and commercial markets across the
Americas. Brasscraft has set the plumbing standard for 70 years,
with industry leading brands including BrassCraft, Plumbshop, and
Do you have a passion for serving the customer? Are you
personable and skilled at building relationships? Are you driven to
continuously learn and grow? Are you willing to seek opportunities
to drive change? If so, a career at BrassCraft could be for you!
The Customer Account Coordinator is responsible for providing
effective customer service for all internal and external customers
by using excellent, in-depth knowledge of company products and
programs as well as communicating effectively with team members
within the Customer and Sales Support Team.
PRINCIPAL FUNCTIONAL RESPONSIBILITIES:
- Provide strong account management with efficient, courteous,
service providing information and resolving routine and non-routine
inquiries in a timely manner within established guidelines.
- Provide overall day to day customer service and support
including but not limited to maintaining, updating and providing
pricing information, order status, delivery information,
calculating volume discounts, preparing customer quotations, memos,
correspondence, reports, statistical data, issuing customer return
authorizations, credits, and adjustments.
- Acting as liaison between customers and various other
departments as well as the rep agencies and sales managers.
- Enter purchase orders into system with high level of accuracy
- Participate in continuous training on policy, product and
- Some travel may be requested but should be considered
- Flexibility to work overtime as needed.
- Performs other related duties as needed and assigned.
ESSENTIAL QUALIFICATIONS & SKILLS:
- Associates degree in Business
- Minimum 3 years experience in Customer Care.
- Above average and demonstrated interpersonal skills should be
coupled with a courteous, friendly and positive attitude, which can
be displayed by articulate and excellent phone and writing skills
that promote a positive work atmosphere.
- Demonstrated successful ability to organize and prioritize work
to ensure timely deadlines.
- Ability to function at a high level of effectiveness,
flexibility, independence and initiative without daily interaction
- Proficient computer skills required including Microsoft Office
PREFERRED QUALIFICATIONS & SKILLS:
Company BrassCraft Manufacturing Company Full time
- Familiarity with the plumbing industry and products.
- Advanced knowledge of Microsoft Word and Excel.
- Bachelors degree in related field.
Masco Corporation (the Company) is an equal opportunity employer
and we want to have the best available persons in every job. The
Company makes employment decisions only based on merit. It is the
Companys policy to prohibit discrimination in any employment
opportunity (including but not limited to recruitment, employment,
promotion, salary increases, benefits, termination and all other
terms and conditions of employment) based on race, color, sex,
sexual orientation, gender, gender identity, gender expression,
genetic information, pregnancy, religious creed, national origin,
ancestry, age, physical/mental disability, medical condition,
marital/domestic partner status, military and veteran status,
height, weight or any other such characteristic protected by
federal, state or local law. The Company is committed to complying
with all applicable laws providing equal employment opportunities.
This commitment applies to all persons involved in the operations
of the Company regardless of where the employee is located and
prohibits unlawful discrimination by any employee of the
Masco Corporation is an E-Verify employer. E-Verify is an
Internet based system operated by the Department of Homeland
Security (DHS) in partnership with the Social Security
Administration (SSA) that allows participating employers to
electronically verify the employment eligibility of their newly
hired employees in the United States. Please click on the following
links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English , Spanish
Keywords: Masco Corporation, Novi , Account Coordinator, Other , Novi, Michigan
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