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IT Support Technician (Bilingual - English / Spanish)

Company: TREMEC
Location: Novi
Posted on: January 4, 2022

Job Description:

Objective of the Position: The IT SUPPORT TECHNICIAN (Bi-lingual) will be responsible to implement, coordinate and supervise the technical assistance in the areas of hardware, software, and communications on site. Ensuring quality and timeliness in providing the service to the different users in the organization, maintain company operating services under SLA. Safeguarding the IT assets on site and align requirements to standard tools and defined policies. The direct reporting line to be with the corporate IT department in TREMEC Mexico.
Essential Responsibilities:

  • Resolve issues related to the operation of hardware and software for internal users.
  • Oversee the updating and maintenance of computer equipment.
  • Install and maintain local antivirus protection on computers.
  • Be responsible for configuring printers and other hardware devices and peripherals.
  • Install the TREMEC IT tools such as SNOW, System Center, Antivirus, etc.
  • Monitor and supervise external service providers.
  • Perform technical coordination with the supplier to solve technical problems and ensure the installation of products and services.
  • Safeguarding computer equipment for the company
  • Responsible for maintaining updated inventories.
  • Responsible for equipment replacement based on lease expirations.Secondary Accountabilities: The position incumbent will
    • Participate in IT meetings to update IT strategies of KUO.
    • Participate in special projects for monitoring and strengthening the regulatory framework within TREMEC.
    • Stay current with respect to industry, sector and competition from companies serving the industry.
    • Other duties as assigned.Requirement Profile:Professional Background / Basic Qualification / Work Experience:Bachelor's degree in Computer Science, Computer Engineering, or Telecommunications EngineeringMinimum 5 years' experience supporting company's IT functions.Bi-lingual speaking (English - Spanish) required.Technical Expertise:
      • 3-5+ years' experience with networking, software, hardware, server management and operating systems
      • Understands different types of communications, especially LAN and WAN networks
      • Know the safety requirements and security features in network-based computing environments.
      • Ability to read and comprehend instructions, correspondence, and memos, and write correspondence.
      • Knowledge of federal and state regulations relating to IT systems.
      • Strives to continuously improve expertise, knowledge, and skills.

Keywords: TREMEC, Novi , IT Support Technician (Bilingual - English / Spanish), Other , Novi, Michigan

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