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Application Support Specialist

Company: Ryder Integrated Logistics
Location: Novi
Posted on: January 6, 2022

Job Description:

Current Employees:If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide.Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.You are the driving force behind our company.Start your career with Ryder today!**Remote - work from home**SUMMARYAs part of the Ryder team, this position will provide application support to users who utilize Transportation Management and Distribution Management Systems.ESSENTIAL FUNCTIONSMonitor ticket queues and alerts to resolve issues, receive and reply to support requests through helpdesk application.Provide timely response, meeting all defined service level agreements and ensuring resolution to all reported issues.Interact with key accounts by establishing business relationships with resources at the account.Create and update system support technical documentation.Interact with Application Launch Managers for all items requiring escalation to additional support teams.ADDITIONAL RESPONSIBILITIESFacilitate technical meetings to drive the recovery of issues.Responsible for the analysis, troubleshooting and resolution of second level technical incidents while adhering to departmental procedures.Proactively learn new technologies to support applications as they become part of the Ryder portfolio strong customer service skills.Ability to travel domestic up to 50% including some international.24 x 7 availability.Perform other duties as assigned.EDUCATIONAssociate's degree Degree with emphasis in Transportation, Logistics Computer Science or Business, or equivalent work experience..EXPERIENCEThree (3) years or more experience 3-5+ years experience in IT, preferably in Transportation and/or Logistics.One (1) year or more experience 1+ year experience in onsite and remote technical support.experience Previous Warehouse and Transportation management experience a plus preferredSKILLSStrong analytical/technical ability, problem solving and troubleshooting skills.Must be able to effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need and be able to discuss technical solutions in a non-technical manner.Ability to quickly learn new applications and new technologies.Strong oral and written communications skills.Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).Self starter with ability to work independently and as a member of a team.Capable of independent decision-making.Flexibility to operate and self-driven to excel in a fast-paced environment.Capable of multi-tasking, highly organized with the ability to prioritize work effectively and excellent time management skills.Work well under pressure, successfully meet schedules, and work independently while interacting with personnel from differing groups and management levels, to produce high-quality work with minimal supervision.Detail oriented with excellent follow-up practices.KNOWLEDGEBasic skills in Microsoft Office, SQL and Oracle SQL to create, select, execute and delete statements.; beginner level.Knowledge in Linux, UNIX; intermediate level.LICENSESTRAVEL40-50%Job CategoryApplication Development, Delivery & SupportRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Keywords: Ryder Integrated Logistics, Novi , Application Support Specialist, Other , Novi, Michigan

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