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Service Desk Support

Company: National Food Group
Location: Novi
Posted on: January 10, 2022

Job Description:

Service Desk SupportGot the right ingredients to fill National Food Group's Service Desk Support role? Then we'd love to hear from you! This is a great opportunity for career development with an innovative company within the creative and fun food world.National Food Group, founded in 1990, is one of America's fastest growing distributors and marketers of food for large volume, government and non-profit markets. The company is based out of Novi, MI with a branch in San Diego, CA. National Food Group also offers two unique programs, Opportunity Buys and Commodity Processing, both of which arose from our commitment to improve nutritional quality of institutional food service at a highly attractive price point.National Food Group is heralded by Inc. 5000 as an "entrepreneurial superstar" sharing the same spotlight with some of America's greatest companies. This is a true testament to the team's dedication, hard work, and mission to find creative ideas that enrich relationships.Learn more by visiting our website: www.nationalfoodgroup.com.National Food Group, has an immediate opportunity for a motivated and qualified individual to join the IT team responsible for Service Desk Support. This position is headquartered in Novi, MI, and includes some remote/flexible arrangements. The salary range is commensurate with experience. This position is primarily responsible for fast response and triage of incoming employee support requests. They will interface directly with our users regularly and are expected to excel in customer service.Why do we all do what we do here? To give food a home. If this position sounds appetizing to you, read on!Essential Duties, Responsibilities and Competencies:* Provides Service Desk Support to employees in multiple locations by prioritizing, troubleshooting and resolving problems quickly* Setup, configure, and maintain Windows and MacOS computers in a Windows domain environment* Performs basic laptop repairs and upgrades - SSD's, keyboard replacements, RAM upgrades* Onboarding of new hires - training them on our applications and processes, using their laptops/docking stations, and working remotely* Maintains administration of user IDs and passwords, grants clearance to systems and applications as appropriate* Experience with the following: Windows and MacOS hardware and software troubleshooting, remote support applications, installation/usage of cloud storage and security applications, and inventory management* Maintains knowledge of current technology and stays informed and educated about new technological advancements in order to provide cost effective solutions for the company* Accurate time management and ticket tracking including:* Prompt entry of notes and response to users* Proper ticket handling through response and escalation* Creation of a service request for all work performed* Timely escalation of service requests to the appropriate resources* Ongoing contribution to and maintenance of documentation* Understanding of all business processes associated to the position* Basic LAN/WAN, DHCP, and DNS understanding* Microsoft Active Directory and Group Policy proficient* Strong Microsoft Office skills* Experience in the creation and deployment of training on new and existing IT systemsQualifications:* 2 year degree in computer science or equivalent experience* 2 years of Help Desk Experience* First-rate customer service skills* Proven track record of client support* Must have excellent oral and written communication skills and be able to handle multiple priorities/deadlines while thriving in a fast-paced environment* Ability to solve problems with varying levels of complexity* Ability to multi-task and adapt to changes quickly* Active listening and commitment to customer care and satisfaction* Passion for teamwork, career growth, and knowledge sharingWe love when our team members are happy and healthy! At National Food Group, you'll have the following benefits and perks:* Medical insurance* Dental insurance* Vision care insurance* Group life & voluntary life insurance* 401(k) savings plan* Flexible savings plan* Short-term & long-term disability* PTO & PTO buy up* Tuition reimbursement* Wellness reimbursement* Onsite workout facilityOur office work environment:* Works in a temperature controlled office environment.* This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made to fulfill these requirements.* The above statements generally describe the principal and essential functions of the job but should not be construed as a detailed description of all essential functions that may be inherent in the job.* Please also include your salary requirements and a cover letter when submitting your resume

Keywords: National Food Group, Novi , Service Desk Support, Other , Novi, Michigan

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