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Operation Support Specialist

Company: Advantage Resourcing
Location: Novi
Posted on: January 12, 2022

Job Description:

Exciting new opportunity! We are seeking a candidate who is detail-oriented with excellent time management skills. The candidate will be able to consistently demonstrate the highest standard of professionalism and integrity in situations involving minimal guidance and supervision.Job Purpose: The Operations Support Specialist is responsible for providing direct support to the Operations Support Pillar for the Parts Distribution Centers (PDC). Manage and interpret regulatory requirements that affect the transportation of Mopar service parts globally. This position will work with each affected function to identify and implement the actions necessary to achieve or maintain compliance.Position Description: With minimal supervision from the Operations Support Pillar lead this role will assist with the product certification and coordination for service parts. Also this role will update databases, contact suppliers for information and follow-up as needed. This person will schedule, lead, meetings as needed and follow-up with meeting minutes and action plans with all stakeholders. Proactively, work with cross-functional teams to determine upcoming regulatory issues and assist with the action plans to minimize any negative impact that may affect the sale of service parts. Will also be expected to participate in continuous personal improvement i.e. - training classes to learn more OEM systems to further their skillset-- -General Expectations: Periodically present information in meetings or other venues to management and/or peers regarding significant issues and trends associated with product compliance. Maintain all records and documents in order to demonstrate compliance with applicable regulatory requirements. Maintain open and frequent communication with pillar/program/department managers. Perform other related duties as assigned by Operations Support Pillar Lead and/ or Program Manager.-- -Key Objectives/Responsibilities: Process Implementation, Improvement and Oversight - 25% Implement a continuous process improvement system within the pillar in a systematic and structured manner.-- - Regulatory issues discovered during outbound process. Parts are non-compliant to DG regulations due to various packaging or system issues. Resolve expeditiously to get end customer ordered part.-- - Conduct routine Dangerous Goods PDC audits and work with PDC(s) to resolve assessed findings-- --- - Physical audits/ relationship building with 3PP and internal departments/ process improvements as identified.-- - Process mapping for material flow-- - Department SWI review & PDC operator work instructions-- - Frustrated Shipment Resolution-- -- 25%-- - Provide additional support as directed by the Pillar lead. Assist in solving immediate concerns with PDCs regarding frustrated shipments.-- - Frustrated Shipment resolution, prevention, support-- - Identify/review root causes to prevent further issues and disruption of product to market due to frustrated shipments at UPS and Freight Forwarder Conduct weekly meeting with Freight forwarder to resolve International frustrated shipment and work with PDC operations to find the root cause and correct.-- - Weekly call with EH&S to all NAFTA PDC's providing KPI information and OPL's on current frustrated shipments Maintain monthly KPIs Supply Chain Support --- -20% Networking cross-functionally to assist PDCs, internal packaging operation and 3PLs resolving concerns-- - Maintain the customer facing mailboxes addressing issues and any other situations raised by the customer (Dangerous Goods Transportation issues) Conduct routine engagement meetings w/PDCs Hazardous part labeling audit & resolution in the PDC's Conduct routine engagement meetings with PDCs-- - Update and maintain discrepancy log Monitor and maintain on a daily basis DG inbound mailbox requests-- - Incorporate Hazmat functions into PDC SWI's-- - Employee Training --- -20% Ensure stakeholders / employees (dealers, warehouse staff, etc.) are fully aware of regulations and responsibilities regarding Country of Origin and Dangerous Goods.-- - Ensure all documentation is current and up to date. Ensure employee training for Dangerous Goods is current-- --- - Update and support program compliance management system: SWIs, KPIs, quality documents, etc.-- - -- - -- - -- - -- - -- - Maintain lists of approved materials used by the PDCs (guidance documents or equivalent) to ensure proper packaging.-- - Develop Dangerous Goods training material and One Point Lessons (OPL)-- --- - Quarterly update and gap analysis of the Hazmat training matrix spreadsheet (list of function specific employees ensuring training compliance)-- - -- - -- - -- - Dealer Hazmat Training Manage 3rd Party Provider activities relating to dealer training, update buy/ sells, preparing US and Canada dealer lists, quarterly true ups for invoices and prepare for 3rd quarter yearly billing and invoicing.-- - Maintain sharepoint site for DG information-- --- - OS_Draft SWI for CGCW-EHSENVDOT110 HMT Awareness Course-- -Required Education & Qualifications: A four-year college degree is preferred but not required some college or university with course study in basic science.-- - Knowledge of Microsoft Office Suite, including: Word, Excel, Access, SharePoint, PowerPoint and Outlook.-- --- - Requires excellent verbal, written and presentation skills, including the ability to translate complex legal and regulatory requirements/issues into terms readily understood.-- --- - Consistently demonstrates the highest standard of professionalism and integrity in situations involving minimal guidance and supervision. Decision-making skills, and strong relationship-building and networking skills Requires customer service skills. Some travel required. About Advantage Resourcing Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Advantage Resourcing, Novi , Operation Support Specialist, Other , Novi, Michigan

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