Patient Reception Specialist - Diagnostic and Specialty Center
Posted on: May 10, 2022
Join Village Medical as a Patient Reception Specialist
Clinic Location: Diagnostic and Imaging Services Center: 29409
Haggerty Road, Novi, MI 48377
Join the frontlines of today's healthcare transformation.
Reporting to the Practice Manager, the Patient Reception Specialist
is responsible for ensuring easy, efficient, and service-oriented
check-in and check-out process at the practice. This individual
will be responsible for patient registration, check-in and
check-out as well as answering calls, creating patient encounters,
scheduling appointments. He/she will ensure accurate data entry in
necessary practice systems as well as filing insurance claims and
patient account follow up. He/she will also be accountable for
regular reporting requests that support practice operations and
appropriate patient communication.
While this role will be dynamic in nature, key responsibilities and
expectations of the position include:
Greets all patients and visitors in a professional and welcoming
Obtains copies of insurance cards, driver's license,
authorizations, referrals, and other required appointment
documentation and appropriately saves them in practice EMR.
Performs demographic and insurance validation and informs patient
of privacy policies and procedures.
Adheres to practice and regulatory mandates around maintaining
Effectively communicates unexpected schedule delays to patients and
assists with patient comfort should delays arise.
Appropriately prepares for day in accordance with practice
schedules including reviewing Patient Eligibility and Phone report,
preparing new patient paperwork, and scanning into EMR upon patient
Reviews and complies required Patient Notes and Appointment Notes
along to ensure appropriate documentation.
Receives practice deliveries and follows designated protocol for
logging and notifying appropriate personnel.
Collects patient co-payments, reconciliation charges and
outstanding balances upon Check-In as well as submitting batches
Keeps the reception and patient waiting areas clean and
Enters charges into EMR and submits appropriate claims for Real
Schedules patient appointments/follow-up appointments in accordance
with established policies and procedures.
Facilitates an exceptional patient experience with a high level of
service, communication, and support.
Supports overall efficient practice operation including service and
support of providers and demonstrating a "can-do" attitude with
respect to solving problems and resolving patient and practice
Background And Educational Requirements
Previous Medical Office Reception experience required.
Must have High School Diploma or equivalent
Experience in primary care, family practice, internal medicine,
urgent care or ER preferred
3 - 5 years administrative assistant experience in a medical
office, including hands-on knowledge of medical billing.
Adept in medical terminology and insurance practices.
Proficient in use of computer programs and applications including
Outlook applications and practice EMR systems.
Competent in basic arithmetic to make calculations, balance and
reconcile figures, and make changes accurately.
Knowledgeable of CPT and ICD-10 coding.
Self-motivated: energetic, self-starter; can work autonomously.
Results oriented: bias for action; demonstrated track record of
achievement; drive for attainment of superior outcomes.
Flexible: ably navigates within ambiguity; solution oriented.
Communication: conveys thoughts and expresses ideas effectively
both verbally and in writing; strong presentation skills.
Collaboration: orientation to team-based work product and
Service: Actively supports others, demonstrates an optimistic,
can-do approach to issue resolution.
Humility: low ego; engenders trust; respectful.
Our unique Village Medical culture - how inclusion and diversity
make the difference.
At Village Medical, we see diversity and inclusion as a source of
strength in transforming healthcare.---We believe building trust
and innovation are best achieved through diverse perspectives. To
us, acceptance and respect are rooted in an understanding that
people do not experience things in the same way, including our
healthcare system.---Individuals seeking employment at Village
Medical are considered without regard to race, religion, color,
national origin, gender, sexual orientation, age, marital status,
veteran status, or disability status.
Those seeking employment at Village Medical are considered without
regard to race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability
Explore your future with Village Medical today!
Keywords: VillageMD, Novi , Patient Reception Specialist - Diagnostic and Specialty Center, Other , Novi, Michigan
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