Patient Reception Specialist - Diagnostic and Specialty Center

Company: VillageMD
Location: Novi
Posted on: May 10, 2022

Job Description:

Join Village Medical as a Patient Reception Specialist

Clinic Location: Diagnostic and Imaging Services Center: 29409 Haggerty Road, Novi, MI 48377

Join the frontlines of today's healthcare transformation.

Reporting to the Practice Manager, the Patient Reception Specialist is responsible for ensuring easy, efficient, and service-oriented check-in and check-out process at the practice. This individual will be responsible for patient registration, check-in and check-out as well as answering calls, creating patient encounters, scheduling appointments. He/she will ensure accurate data entry in necessary practice systems as well as filing insurance claims and patient account follow up. He/she will also be accountable for regular reporting requests that support practice operations and appropriate patient communication.

While this role will be dynamic in nature, key responsibilities and expectations of the position include:
Greets all patients and visitors in a professional and welcoming manner.
Obtains copies of insurance cards, driver's license, authorizations, referrals, and other required appointment documentation and appropriately saves them in practice EMR.
Performs demographic and insurance validation and informs patient of privacy policies and procedures.
Adheres to practice and regulatory mandates around maintaining patient confidentiality.
Effectively communicates unexpected schedule delays to patients and assists with patient comfort should delays arise.
Appropriately prepares for day in accordance with practice schedules including reviewing Patient Eligibility and Phone report, preparing new patient paperwork, and scanning into EMR upon patient presentation.
Reviews and complies required Patient Notes and Appointment Notes along to ensure appropriate documentation.
Receives practice deliveries and follows designated protocol for logging and notifying appropriate personnel.
Collects patient co-payments, reconciliation charges and outstanding balances upon Check-In as well as submitting batches daily.
Keeps the reception and patient waiting areas clean and organized.
Enters charges into EMR and submits appropriate claims for Real Time Adjudication.
Schedules patient appointments/follow-up appointments in accordance with established policies and procedures.
Facilitates an exceptional patient experience with a high level of service, communication, and support.
Supports overall efficient practice operation including service and support of providers and demonstrating a "can-do" attitude with respect to solving problems and resolving patient and practice issues.

Background And Educational Requirements
Previous Medical Office Reception experience required.
Must have High School Diploma or equivalent
Experience in primary care, family practice, internal medicine, urgent care or ER preferred
3 - 5 years administrative assistant experience in a medical office, including hands-on knowledge of medical billing.
Adept in medical terminology and insurance practices.
Proficient in use of computer programs and applications including Outlook applications and practice EMR systems.
Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
Knowledgeable of CPT and ICD-10 coding.

Behavioral Competencies
Self-motivated: energetic, self-starter; can work autonomously.
Results oriented: bias for action; demonstrated track record of achievement; drive for attainment of superior outcomes.
Flexible: ably navigates within ambiguity; solution oriented.
Communication: conveys thoughts and expresses ideas effectively both verbally and in writing; strong presentation skills.
Collaboration: orientation to team-based work product and results.
Service: Actively supports others, demonstrates an optimistic, can-do approach to issue resolution.
Humility: low ego; engenders trust; respectful.

Our unique Village Medical culture - how inclusion and diversity make the difference.

At Village Medical, we see diversity and inclusion as a source of strength in transforming healthcare.---We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system.---Individuals seeking employment at Village Medical are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Those seeking employment at Village Medical are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Explore your future with Village Medical today!

Keywords: VillageMD, Novi , Patient Reception Specialist - Diagnostic and Specialty Center, Other , Novi, Michigan