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IT Professional - Insfrastructure

Company: RGBSI
Location: Novi
Posted on: May 12, 2022

Job Description:

Job Title: IT Professional infrastructure / Active DirectoryLocation: Novi, MI Long Term Contract
Job Summary:

  • The Professional IT Systems EUC & Collaboration engineer is responsible for collaboration and end user computing services including but not limited to user authentication, access authorization, O356 incl. email and Teams, MFP management, PC management, common PC services and SW services.
  • This role will be a part of a global team responsible for the region and contributes to the service provision / operations and global service engineering.
  • This role will interact with and support internal teams (plant IT, procurement, ServiceDesk, HR, etc.) and external teams (HW, SW and service provides) as part of the daily work.
  • The Professional IT Systems will take advantage of managed services and separate service strategy, design and vendor management from service engineering and operations. EUC professional owns the accountability of collaboration and end user computing strategy, design, delivery and vendor management.
    Essential functions of the job:
    • Support definition of standards for global collaboration infrastructure and documentation
    • Life cycle management for collaboration services infrastructure components
    • Keep up with technology development and trends for collaboration services, functionalities and infrastructure and refine best fit for the business - blueprint of global IT infrastructure landscape
    • Build IT infrastructure solutions along standards for highest integration, compatibility with other technologies, compatibility with applications and manageability
    • Support the implementation of managed collaboration services and technologies for scalability, agility and performance experience
    • Continuously improve service performance experience by reviewing solution design versus requirements, reviewing configuration versus compatibility needs by reviewing service delivery performance versus SLAs
    • New solution testing and implementation with the support of global and regional resources as well as managed service partners. Measure success of implementation in terms of timing and quality with regular reporting
    • Ensure service and infrastructure availability, effectiveness and security, provide regular reporting on service delivery performance and consumption
    • Participates in implementation and maintenance of ongoing collaboration services projects
    • Supports updating the knowledge base used by the service desk agents including service desk agent training on all collaboration and end user computing services matters.
    • Maintains provider relationship for service issues, invoicing matters, technology evolution.
      Additional Responsibilities:
      • Organizes and prioritizes work as needed
      • Liaises with vendor technical teams engineering and operations
      • Liaises with the business IT contacts for training, awareness and requirement gathering
      • Attends regular global infrastructure meetings with regional - and plant IT of all BUs
      • Responsible for following change management process and methodology
      • Supports ITIL methodology
        Required Education:
        • Bachelors level degree preferably in Computer Science or a related Information Technology major.
          Required Qualifications:
          • 5+ Minimum Years of Experience of progressive and diverse experience in IT Infrastructure area or other related IT roles.
          • High level of proficiency with Microsoft Active Directory its related services: GPO, DNS, DHCP, CA/PKI, OU and object structure
          • High level of proficiency with Microsoft O365 (Azure AD, Exchange, Teams, SharePoint, OneDrive, Intune, MDM, Power BI, PowerApps)
          • Knowledge of PowerShell or other scripting/programming tools
          • Experience supporting Microsoft Outlook and Teams
          • Excellent knowledge of the Windows 10 Desktop Operating System
          • Strong understanding of hardware (desktop, laptop, workstation, tablet, mobile devices) model and brand to meet global company IT standardized management
          • Experience building and/or managing SCCM
          • Work experience with a similar size international team and impact. Large multi-national organization supporting multiple regions or global teams.
          • Experience with deploying and operating IT infrastructure solutions as per the JD responsibility section.
          • Strong experience in managing timelines and priorities according to objectives and business needs.
          • Proven ability of performing function with a strong "customer focus.
          • Broad technical skill set with the ability to deliver and manage solutions encompassing Microsoft platforms
          • Experience following CI methodology and understanding of ITIL principle and processes
          • Good interpersonal skills and team player.
          • Familiarity with IT project management skills with sound communication/coordination capabilities
            Preferred Qualifications:
            • Advanced Degree in IT, Computer Science, Business, Engineering, or related field.
            • Proven advanced training in information technology, computer science or equivalent.
            • Deep knowledge within the IT infrastructure area, its roadmaps and life cycle management.
            • Deep practical knowledge of IT operations and service management principles and processes.
            • Knowledge of common information technology trends and directions for End User Computing and Collaboration
            • Solid understanding of the cost drivers in systems delivery and operations and the commercial consequences of the technical decisions made.
            • Solid knowledge of the organization and its strategies, processes and working methods.

Keywords: RGBSI, Novi , IT Professional - Insfrastructure, Other , Novi, Michigan

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