Customer Engagement Specialist

Company: Fortis Payment Systems LLC
Location: Novi
Posted on: May 12, 2022

Job Description:

Description:

OVERVIEW

This role is responsible for reducing attrition and turning negative circumstances into a positive experience with our merchants and getting ahead of any potential flight risks. This role requires a strong emphasis on building trust and rapport with an assigned book of business to establish intrinsic value with all our relationships.

ESSENTIAL DUTIES

Responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities.

Work closely with Internal Departments and oversee the day-to-day relationship with the merchant.

Review and analyze merchant statements to provide proper rate review and rate guidance to merchants.

Responsible for renewing, expanding, and closing of contracts for assigned portfolio or account.

May be required to perform other related duties as assigned.

PM22

.Requirements:

QUALIFICATIONS

High School Diploma or equivalent

1-2 years sales/negotiation/problem solving experience.

Excellent verbal and written communications skills.

Must be highly organized and able to multi-task based on specific standards and timelines

Ability to understand and calculate with percentages.

Computer Skills- Excellent knowledge of Excel, Outlook, and overall computer literacy.

Organizational and time management skills required.

Merchant services or industry-related experience.

PI174501929

Keywords: Fortis Payment Systems LLC, Novi , Customer Engagement Specialist, Other , Novi, Michigan