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Customer Engagement Specialist

Company: Fortis Payment Systems LLC
Location: Novi
Posted on: May 13, 2022

Job Description:

Description:

OVERVIEW

This role is responsible for reducing attrition and turning negative circumstances into a positive experience with our merchants and getting ahead of any potential flight risks. This role requires a strong emphasis on building trust and rapport with an assigned book of business to establish intrinsic value with all our relationships.

ESSENTIAL DUTIES


  • Responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities.
  • Work closely with Internal Departments and oversee the day-to-day relationship with the merchant.
  • Review and analyze merchant statements to provide proper rate review and rate guidance to merchants.
  • Responsible for renewing, expanding, and closing of contracts for assigned portfolio or account.
  • May be required to perform other related duties as assigned.

    PM22
    .Requirements:

    QUALIFICATIONS


    • High School Diploma or equivalent
    • 1-2 years sales/negotiation/problem solving experience.
    • Excellent verbal and written communications skills.
    • Must be highly organized and able to multi-task based on specific standards and timelines
    • Ability to understand and calculate with percentages.
    • Computer Skills- Excellent knowledge of Excel, Outlook, and overall computer literacy.
    • Organizational and time management skills required.
    • Merchant services or industry-related experience.
      PI174502665

Keywords: Fortis Payment Systems LLC, Novi , Customer Engagement Specialist, Other , Novi, Michigan

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