(USA) Member Specialist
Company: Sam's Club
Location: Novi
Posted on: May 14, 2022
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Job Description:
Position Summary... What You'll Do...
Ensures area of responsibility is maintained in accordance with
Company policies and procedures by properly handling returns;
zoning the area; arranging and organizing merchandise; and
identifying shrink and damages.
Provides member service by maintaining exit areas; reviewing member
receipts; acknowledging the member and identifying member needs;
assisting members with purchasing decisions; assisting members with
locating merchandise.
Provides member service by maintaining self-checkout area;
resolving member issues and concerns; promoting Sam's Club products
and services; providing guidance and support to members regarding
self-service technology; processing member purchases; assisting
with payments, returns, refunds, and exchanges according to company
policies and procedures for different membership and payment types;
assisting members with transactions utilizing self-checkout
area.
Assists with securing and safeguarding Sam's Club assets and
property by observing and communicating potential criminal activity
according to company policies and procedures; maintaining
paperwork, logs, and other required documentation; executing
emergency response procedures; and ensuring compliance with company
security and safety practices.
Assists with the training of Member Frontline Service associates on
company processes and procedures; teaching new technology and tool
functionality; delivering new program rollout training; and
providing continuous learning and process improvement
opportunities.
Complies with company policies, procedures, and standards of ethics
and integrity by implementing related action plans; using the Open
Door Policy; and applying these in executing business processes and
practices.
Completes work assignments and priorities by using policies, data,
and resources; collaborating with managers, co-workers, customers,
and other business partners; identifying priorities, deadlines, and
expectations; carrying out tasks; communicating progress and
information; determining and recommending ways to address
improvement opportunities; and adapting to and learning from
change, difficulties, and feedback.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this
position. If none are listed, there are no minimum
qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this
position. If none are listed, there are no preferred
qualifications.
Customer Service, Retail experience including operating front end
equipment (for example, cash register), Working with mobile retail
applications Primary Location...27300 WIXOM RD, NOVI, MI
48374-1120, United States of America
Keywords: Sam's Club, Novi , (USA) Member Specialist, Other , Novi, Michigan
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