Care Coordinator I (034)
Company: Hope Network
Posted on: September 15, 2022
About Us: Hope Network Behavioral Health Services (BHS) provides
a full range of services for persons with severe and persistent
mental illness and/or individuals with emotional well-being needs
to achieve a maximum level of independence, community integration,
and satisfaction with life. Our continuum of care stretches across
the state assisting persons with intensive and varying acuity
needs. Whether someone needs 24 hour therapeutic supports, personal
care, community living support, benefit and service brokering,
brief or short-term counseling, or any of our many community
services, our behavioral health team is there to serve. We do all
of this because we believe every person can be more, can do more,
can go further than anyone ever imagined. We help people overcome.
Overview: The Care Coordinator I is a key associate at Hope Network
whose primary responsibilities include: Working under the direction
of the Care Manager, Nursing Supervisor, or Manager of Clinical
Services. The Care Coordinator is responsible for coordination of
assigned clinical duties and medical care and/or treatment to
ensure the provision of consumer services. This position will
provide support to Case management and Nursing. Summary: ESSENTIAL
FUNCTIONS AND RESPONSIBILITIES:1.Regular and predictable attendance
is an essential requirement of this position.
2.Assist Care Manager(s)/Program Director(s)/Case Manager(s) in
coordinating consumer needs, concerns, and treatment
3.Participate in consumer intake assessments and interviews. Assist
in coordinating initial treatment plans and intake arrangements to
meet consumers needs.
4.Participate in Person Centered Planning (PCP) Team as residential
representative as requested by Care Manager(s)/Program
5.Maintain updated consumer records (i.e. PCP Team packets,
treatment plan addendum(s) updated demographic sheets, etc.) in
group books, and master files. Ensure current/accurate demographics
information is supplied to appropriate HNBHS administrative
6.Assist in scheduling and tracking all consumer medical
appointments, both internal and external; update records. Transport
consumers to scheduled and/or urgent appointments as directed or
needed by Care Manager/Program Director/Nursing Supervisor.
Communicate with the consumer, program staff and guardian of future
7.Assist Care Manager(s)/Program Director(s)/Nursing Supervisor in
requesting tracking, and updating all the required consent forms
necessary for treatment and other correspondence.
Document medical care provided and health status in individual
records for continuity of care.
8.Coordinate and track the ordering of routine and as needed
laboratory tests, assessing for abnormal results and notifying the
Nursing Supervisor as appropriate.
9.Maintains consumer records meeting all appropriate standards
according to HNBHS and all regulatory bodies. Periodically audits
records as directed.
a.Medication Administration Records Details specific to the Nurse
b.Tracks prescriptions, makes copies and ensures a copy is
available in the designated area within the Medication Room.
c.Charts weights and vitals; monitors compliance
d.Sends Consents to treat to guardians or persons served
e.Prepares the necessary paperwork for all medical appointments
f.Reviews Acceptance Log/Sheet. Informs personnel of meal refusals
and/or new trends
g.Tracks time for MD and Care Manager (SALS)
10.Coordinate and triage acute medical concerns.SIDE BY SIDE
a.Follow up with tours, referrals and other inquiries.
b.Intake meeting with families and Annual PCP Meetings.
c.Provide families with information on other services.
d.Create the monthly newsletter for Side By Side (staff will
e.Communicate with staff so that treatment plans reflects the care
received at Side By Side.
f.Mail quarterly donation letters and annual caregiver surveys.
Secondary Essential Functions/Responsibilities1.Complete referral
information for vocational and other services as needed.
2.Attend scheduled Treatment Teams; record and distribute meeting
minutes, if any, and copies of reviewed monthlies to master files,
care managers, and program logs.
3.Implement and document individual treatment plans. Create and
distribute data sheets.
4.Provides assistance with follow-up appointments and treatments as
5.Assist with fundraising events.
6.Assist with arranging transportation services as needed according
to participant schedules.
7.Maintains appropriate levels of stock supplies and medications as
determined by the needs of the program and persons served. Orders
and tracks stock medications in a timely manner.
8.Ordering and tracking par level of stock medications as
9.Assist the Nursing Supervisor in medical or health care education
for the staff and consumers as assigned. Participate in the
orientation and training of new staff members.
10.Attend Program Committee Meetings, Clinical Meetings, Nursing
Meetings, and other meetings as assigned by the Care
Manager(s)/Program Director(s)/Nursing Supervisor.
11.Coordinate collection and calculate percentage outcomes
12.Follows general safety practices. Reports any unsafe conditions
to the Program Manager and/or Facility Manager.
13.Communicate with staff members to provide individualized
treatment plans based on any changes participants may have.
14.Communicate with family members quarterly so that we can address
any changing needs as they occur, 6 month family meetings if
participants caregiver is able.
15.Practices according to licensing and/or accreditation standards
for assigned programs(s).
16.Assists Agency personnel when networking with other relevant
agencies and providers. Requirements: Educational / Talent
Requirements:1.Associates degree in human services or mental health
field and/or Certified Medical Assistant preferred.
2.Certified Medical Assistant is required for Care Coordinator I at
Integrated Care Programs.
3.Valid driver's license and acceptable driving record according to
Hope Network Behavioral Health Services policy.
4.Proficient in using Microsoft Word and Excel.
5.Demonstrated ability to communicate in both written and verbal
formats to meet position requirements.
6.Demonstrated ability to develop, implement, and document
individual treatment plans.Work Experience Requirements:1.A minimum
of one-year experience working in a mental health or rehab
2.Demonstrated ability to work with individuals having mental
health treatment needs that includes; physical, emotional, social
and/or vocational needs.
3.Demonstrated ability to provide person-centered care to
individuals, observe emotional, vocational, social and physical
behaviors; therapeutically adapts responses and treatment to meet
the individual needs of persons served. Shift: 1st Position Type
(Portal Searching): Regular Full-TimeRequired
Keywords: Hope Network, Novi , Care Coordinator I (034), Other , Novi, Michigan
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