Company: Jaguar Land Rover Novi
Posted on: November 24, 2022
Fox Motors has a Parts Counter Opening in Novi, MI at Fox Jaguar
Land Rover - Novi. You would contribute to our overall vision"
working together moving people throughout life" by developing and
maintaining trust with our customers that will build long term
Fox Motors has 41 brands represented by over 1,200 employees in 28
locations, dedicated to bringing you only the best. The best car or
truck, the best parts, the best service, the best overall
It takes a lot of people working together to form the Fox family.
Much like a car or truck, every individual component needs to be
working together to ensure the success of the entire machine. Here
at Fox, the idea is the same. At our dealerships, it takes people
from all departments working together to create and maintain a
If you are interested in joining the BEST team, please apply
Sells parts to all customers, over the counter, through the shop,
or on the phone.
* Essential Duties include the following. Other duties may be
* Assists all customers (retail and shop) in selecting required
parts in a friendly, professional, and efficient manner.
* Informs customers of companion part requirements and specials,
and ensures that the customer is exposed to the full product
* Answers phone calls, providing price quotes and other
* Reviews body shop estimates to be sure the parts that are ordered
are correct and all pricing is in line with the estimate.
* Provides high level of service to internal and external
* Pulls and fills orders from stock.
* Notifies parts manager of out-of-stock parts or shop materials
that need immediate attention.
* Locates out-of-stock parts from outside source and submits an
emergency order, if necessary.
* Notifies the service advisor and the customer when special
ordered parts have been received.
* Notifies the body shop when all parts have arrived and when they
will be delivered.
* Pulls orders for delivery to body shop, making sure all parts are
tagged with customer names and job number.
* Follows up on back-ordered parts.
* Assists outside sales representatives with their orders.
* Makes sure all internal requests for parts are billed on service
* Ensures that all charge sales are signed by the customer.
* Ensures that all customers receive their copy of the invoice.
* Issues credit for parts returned, ensuring that the original
invoice, or its number, is available so that purchase and pricing
can be verified.
* Keeps orderly records of all repair orders, invoices, insurance
estimates, and special order parts.
* Sets up orders for daily shipment, delivery, or pick-up.
* Keeps front and rear counter areas clean and uncluttered.
* Participates in all training programs that are made
* Keeps current on new products and product updates.
EDUCATION and/or EXPERIENCE* High school diploma or general
education degree (GED); or one to three months related experience
and/or training; or equivalent combination of education and
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.* Bending
* Lifting 25lbs
* Group Life Insurance (company paid)
* Supplemental Life Insurance
* Short-Term Disability
* Long-Term Disability
* Accident insurance
* Vacation and PTO
Keywords: Jaguar Land Rover Novi, Novi , Parts Counterperson, Other , Novi, Michigan
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