PT Morning Team Member - Cashier
Company: Jo-Ann Stores, LLC
Location: Novi
Posted on: January 25, 2023
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Job Description:
SUMMARYThe Team Member's responsibility first and foremost is to
deliver a premium customer experience by inspiring creativity
within our customers and making JOANN their happy place! All Team
Members drive sales through advanced product knowledge, innovative
merchandising, and cutting counter accuracy. The Team Member's role
is to create an exceptional in-store experience and provide
excellent customer service by interacting and engaging with
customers. The Team Member will also embody characteristics and
perform the duties of Hearts, Hands, Minds, and Inspire.ESSENTIAL
RESPONSIBILITIESHEARTSGreets every JOANN customer and uses the
F.A.S.T. service model to meet the customer's needs. Asks
open-ended questions to learn about customers' project needs and
escorts them to the desired product's location. Engages in friendly
conversation with customers about their projects while serving them
at the cutting counter, cash register, and sales
floor.HANDSProcesses customer transactions at the cutting counter
and cash register in an efficient and friendly manner with
professionalism and precision. Lift boxes from the truck and
receiving area, place, and arrange items on shelves and racks.
Required to enter and exit truck beds to remove freight. Unloads
freight from the truck and sorts it according to company
procedures. Move product from delivering truck to sales floor as
needed. Stocks shelves accurately according to planogram while
maintaining a high level of productivity and close attention to
detail. Maintains high standards throughout the sales floor by
cleaning and recovering shelves, putting away returns, and cleaning
up any spills/messes with a sense of urgency.MINDSInvites customers
to participate in store activities such as Education Classes,
Custom Framing, and any other events. Proactively drives sales
through product knowledge, suggestive selling, innovative
merchandising and building strong customer relationships to the
JOANN brand. Works to minimize shrink in the store by following
proper policies and procedures including, but not limited to,
cutting counter accuracy, remnants, damages, and inventory
management.INSPIREAssists other Team Members with tasks to ensure
that the team exceeds expectations set by Store Management. Works
with Store Management and other Team Members on projects in a
friendly and professional manner. Assists with training new Team
Members on running the register, cutting fabric, stocking shelves,
and customer service.QUALIFICATIONSEducation Minimum: High School
Diploma, GED, or equivalentExperience Minimum: No experience
requiredExperience Preferred: 1- 3 years previous experience in a
customer centric environmentPart-time status requires availability
that meets the needs of the store. Part-time Team Members are
generally scheduled to work less than an average of 28 hours per
week in a measurement period, as defined by JOANN and are not
guaranteed any particular number of hours per week. Open
availability is defined as the ability to work any and all hours
required without restrictions as to the time of day or day of week,
including, but not limited to, days, evenings, weekends, overnight
shifts, and holidays. Hours are scheduled according to needs of the
store and the team member's availability. Relocation may be
required for career progression.Full-time status requires open
availability and ability to work at least an average of 36 hours
per week over the course of a year. Open availability is defined as
the ability to work any and all hours required without restrictions
as to the time of day or day of week, including, but not limited
to, days, evenings, weekends, overnight shifts, and holidays. Team
Members meeting these requirements are eligible for benefits within
the Company's full-time benefits program. Hours are scheduled
according to needs of the store and the team member's availability.
Relocation may be required for career progressionSKILLS /
COMPETENCIESAbility to work with customers and team membersAbility
to maintain a safe work environmentAbility to interact
collaboratively with othersAbility to get work accomplished through
othersAbility to communicate effectively in a group
environmentAbility to work a varied schedule based on business
needsPHYSICAL REQUIREMENTSStand during an entire shift (other than
normal break time).Continuously walk around all areas of the store
throughout shift.Read written instructions, reports, and other
information on paper and computer screens.Orally communicate with
customers and other team members on consistent basis throughout
their shift.Input data on computer keyboard and handheld units.Use
2-way radios (hear incoming messages and provide verbal
response).Push/pull merchandise with appropriate equipment (carts,
bins, etc.) to and from backroom and sales floor.Lift, place, and
arrange items on shelves and racks.Bend down and reach above
head.Climb and descend ladder.Individually lift up to 49 pounds,
and group lift up to 97 pounds (under 2 lbs on a constant basis, 10
lbs on a frequent basis, 10-49 lbs on an occasional basis, and
50-97 lbs group lifts on an infrequent basis).This position will be
located at:43570 W Oaks Dr Unit B3 Novi, MI 48377-3302JOANN is an
Equal Employment Opportunity Employer. This job summary is intended
to be brief and does not list all duties for this position. Nothing
in this job description should be construed as an express or
implied contract of employment. JOANN is an at-will employer, which
means that your employment may be terminated by JOANN or yourself
with or without notice or cause unless the at-will arrangement is
modified by a written agreement signed by both you and and
authorized representative of JOANN.
Keywords: Jo-Ann Stores, LLC, Novi , PT Morning Team Member - Cashier, Other , Novi, Michigan
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