Install Specialist
Company: Fortis
Location: Novi
Posted on: January 26, 2023
Job Description:
As an Install Specialist, you will be a point of escalation for
all issues related to the install of new accounts. You will be
responsible for the management of different workflows including
case/task management, emails, chat, telephone, and call back
requests for yourself and your team. You will also be responsible
for research, documentation and communicating the above issues
effectively and accurately.
-
Responsibilities
- Making phone calls to newly boarded merchants, welcoming them
and providing next steps to get them installed
- Utilizing resources and techniques to answer basic and complex
questions and solve problems for Merchants, Agents, Partners, and
the team regarding Installs
- Foundational Knowledge on the below back-end, front-end
relationships:
- North-Nashville
- Omaha-Nashville
- TSYS
- Elavon
- Install of new accounts/services including but not limited
to:
- Credit Card Processing
- Terminals/PinPads
- Gateways
- VARs
- ACH Processing
- Value Added Services such as Gift Cards, Check Services,
etc.
- Resolve complex issues that require a prolonged and in-depth
analysis of situations and collection of data
- MEF/BAN CNTRL
- Hardware - Terminals and Pinpads
- Completing Deployment Requests
- Programing/Shipping of hardware
- Reprogramming existing hardware
- Setup/installation of hardware
- Troubleshooting hardware and software issues
- Terminal/Warranty Replacements
- Understanding the different types of file builds including
Retail, Restaurant, MOTO, Internet, Lodging
- Understanding the functionality of the FortisPay (Zeamster)
Gateway, and being able to communicate the functionality of the
system to Merchants and Agents
- Scheduling/coordinating conversions for PMS/POS or Gateway
-
-
-
-Requirements
- High School Diploma or equivalent
- Customer service experience- enjoy providing exceptional
service
- Work experience in merchant services, preferred
- Ability to communicate clearly with all clients
- Able to work cross functionally with team members
- Strong follow up and organizational skills
-PI202083205
Keywords: Fortis, Novi , Install Specialist, Other , Novi, Michigan
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