NoviRecruiter Since 2001
the smart solution for Novi jobs

Install Specialist

Company: Fortis
Location: Novi
Posted on: January 26, 2023

Job Description:

As an Install Specialist, you will be a point of escalation for all issues related to the install of new accounts. You will be responsible for the management of different workflows including case/task management, emails, chat, telephone, and call back requests for yourself and your team. You will also be responsible for research, documentation and communicating the above issues effectively and accurately.

Making phone calls to newly boarded merchants, welcoming them and providing next steps to get them installed
Utilizing resources and techniques to answer basic and complex questions and solve problems for Merchants, Agents, Partners, and the team regarding Installs
Foundational Knowledge on the below back-end, front-end relationships:
Install of new accounts/services including but not limited to:
Credit Card Processing
ACH Processing
Value Added Services such as Gift Cards, Check Services, etc.
Resolve complex issues that require a prolonged and in-depth analysis of situations and collection of data
Hardware - Terminals and Pinpads
Completing Deployment Requests
Programing/Shipping of hardware
Reprogramming existing hardware
Setup/installation of hardware
Troubleshooting hardware and software issues
Terminal/Warranty Replacements
Understanding the different types of file builds including Retail, Restaurant, MOTO, Internet, Lodging
Understanding the functionality of the FortisPay (Zeamster) Gateway, and being able to communicate the functionality of the system to Merchants and Agents
Scheduling/coordinating conversions for PMS/POS or Gateway


High School Diploma or equivalent
Customer service experience- enjoy providing exceptional service
Work experience in merchant services, preferred
Ability to communicate clearly with all clients
Able to work cross functionally with team members
Strong follow up and organizational skills


Keywords: Fortis, Novi , Install Specialist, Other , Novi, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Novi RSS job feeds